---
title: "Customer replies and team inbox: guides from Paidnice"
description: "What customers say back to your reminders, who answers, and how a small AR team keeps track of it all."
url: https://www.paidnice.com/blog/customer-replies
---

# Customer replies and team inbox

What customers say back to your reminders, who answers, and how a small AR team keeps track of it all.

Shared inbox

### Set up an accounts receivable email address (ar@) and decide who answers it

Ashley Schroder9 Nov 2026

### Credit control team: who does what (roles, KPIs and a weekly review)

Ashley Schroder9 Nov 2026

### Customer says they paid, but the invoice is still unpaid in Xero or QuickBooks

Ashley Schroder9 Nov 2026

### Internal notes and @mentions on customer accounts: keep the AR team in step

Ashley Schroder9 Nov 2026

### How to manage customer replies to payment reminders in one place

Ashley Schroder9 Nov 2026

### How to measure a credit controller's performance: calls, promises kept and days to close

Ashley Schroder9 Nov 2026

### How to reply to a customer by SMS about an overdue invoice (with templates)

Ashley Schroder9 Nov 2026

### Shared inbox vs an Outlook shared mailbox for accounts receivable

Ashley Schroder9 Nov 2026

### How to track promises to pay kept and broken for each collector

Ashley Schroder9 Nov 2026

### What is a remittance advice, and what to do when a customer sends one

Ashley Schroder9 Nov 2026

### Who should answer customer replies to invoice reminders? Give every reply an owner

Ashley Schroder9 Nov 2026