# Credit control software for Xero and QuickBooks

Paidnice enforces your payment terms on every invoice in **Xero and QuickBooks Online**: reminders, statutory interest and online payment.

Source: https://www.paidnice.com/credit-control-software

## What is credit control software?

**Credit control software automates the work of getting invoices paid on time: reminders, statements, late fees and interest, online payments and reporting, run from your accounting software.** Each job, in short:

- **Reminders:** emails and texts before and after the due date.
- **Statements:** a summary of every open invoice, sent on a schedule.
- **Late fees and interest:** the charges your terms allow, after a grace period.
- **Payments:** a portal where customers pay online, with payment plans.
- **Reporting:** ageing, DSO and who pays late.

**Automated credit control** means these steps run on a schedule from your ledger, and stop when the invoice is paid. A person steps in only when an account stalls. Paidnice does this for UK businesses on Xero and QuickBooks Online from £49 a month, with statutory interest, a payment portal and no per-seat fees, and payment plans on Pro from £74.

## Which type of credit control software fits your business?

The right choice depends on your ledger, how many invoices you send and who does the chasing today.

| Type | Best for | What you get | Where it stops |
| --- | --- | --- | --- |
| Reminders inside Xero or QuickBooks | A few invoices a month | Basic invoice reminders and an aged debtors report | Few reminders, no fees, no case handling |
| Ledger-connected credit control (Paidnice) | Owner-led businesses and small finance teams on Xero or QuickBooks Online | Reminders by email, SMS and WhatsApp, statements, late fees and statutory interest, AI reply reading, escalation and a payment portal. It enforces your payment terms on every invoice, from £49 a month | Needs Xero or QuickBooks Online. Other ledgers on the Custom plan. |
| Credit control platforms for finance teams | Teams with several credit controllers on larger ledgers | Worklists, call scripts and team reporting | Priced by quote or per user, with a longer setup |
| Order-to-cash suites | Multi-entity businesses on an ERP | Credit, cash application and collections across the ERP | An implementation project |
| Outsourced credit control | Businesses with no one to run it in house | A person or agency chases for you | Someone else speaks to your customers |

**What it costs:** UK credit control software runs from £8 a month for statements only, £45 to £599 a month for small-business chasing on fixed tiers, £199 to £899 a month by turnover band, £20 to £51 a user for Sage Accounting, Sage 50 and Xero add-ons, and quote only at the top. Paidnice Essentials is £49 a month for 150 invoices, and Pro runs up to £599 a month with unlimited users, priced by invoice volume, not revenue. Your first 20 actions are free. Platforms for larger teams and order-to-cash suites are priced by quote. See [pricing](https://www.paidnice.com/pricing), or [outsourced credit control](https://www.paidnice.com/blog/outsourced-credit-control) if you want someone to chase for you.

## Paidnice is credit control software for UK small businesses

Many UK small businesses on Xero or QuickBooks Online have no credit controller. Paidnice chases every overdue invoice on your terms and adds statutory interest, without hiring or outsourcing.

It is built for that size of business, and for the accountants and bookkeepers who run their books. See [credit control software UK](https://www.paidnice.com/blog/credit-control-software-uk-small-businesses) for small businesses.

- **More than Xero or QuickBooks reminders:** reminders by email, SMS and WhatsApp, statements and statutory interest, on your terms
- **No platform to staff:** no worklists to work through and no per-user fees
- **You keep the customer relationship:** every message goes out in your name

## How Paidnice automates credit control

### Customer statements

Every month. Customers with a balance get a statement on the day you choose, with a Pay now link inside the PDF. [More on statements](https://www.paidnice.com/automated-customer-statements)

### Late fees and interest

Once it is late. Paidnice adds the fee or interest your terms allow, including statutory interest at Bank of England base rate plus 8% under the Late Payment of Commercial Debts (Interest) Act 1998. It posts each charge to Xero or QuickBooks and can tell the customer by email. [More on late fees](https://www.paidnice.com/late-fees)

### AI that reads every reply

When they reply. Paidnice reads each reply, logs the promise or dispute, and looks for the reason behind a dispute. It drafts the next step for your approval, or sends it straight away when you have pre-approved that type of action for the customer. [More on reply handling](https://www.paidnice.com/ai-accounts-receivable)

### Escalations

If it stalls. When reminders stop working, the account moves to a person on your team with its full history. They choose the next step: a call, a letter or a credit stop. [More on escalations](https://www.paidnice.com/escalations)

### Payment portal and plans

When they pay. Customers see every open invoice and pay by card or bank debit, or move to a payment plan. No login needed. [More on the payment portal](https://www.paidnice.com/customer-payment-portal)

### Reporting that shows who pays late

At any time. DSO, ageing and overdue balances on one dashboard. Each customer gets a credit score from 0 to 100, so you know who needs a call. [More on reporting](https://www.paidnice.com/accounts-receivable-reporting)

## The credit control process, step by step

**Credit control runs on a schedule:** proactive steps before the due date, reactive steps after it. This is an example, and every day, step and channel is yours to change.

| When | Step | What happens |
| --- | --- | --- |
| 3 days before due | Courtesy reminder | Friendly email with a payment link |
| Due date | Due date reminder | Email and SMS |
| 7 days overdue | Firm reminder | Email and SMS, with the statement |
| 14 days overdue | Late payment charge | Fee or interest added after your grace period |
| 30 days overdue | Escalation | The account goes to a person: a phone call, Stop Credit or a formal letter |

Using Xero? See [credit control for Xero](https://www.paidnice.com/xero/credit-control). On QuickBooks? See [credit control for QuickBooks](https://www.paidnice.com/quickbooks/credit-control).

## What to look for in credit control software

- **Live ledger sync:** Reads invoices from Xero or QuickBooks Online and stops chasing once paid.
- **Rules per customer group:** Different schedules, channels and grace periods for good payers and slow payers.
- **Statutory interest built in:** Bank of England base rate plus 8%, locked each half-year or tracking every change.
- **A way to pay:** A payment link in every reminder, and a portal with payment plans.
- **Escalation with full history:** Stalled accounts move to a person for a call, letter or Stop Credit.
- **Promises and disputes:** Customers promise a date or raise a query, and reminders can pause until settled.

## Price

Paidnice starts from £49 a month, priced by invoice volume. Pro, with the full core feature set and unlimited users, starts from £74 a month. Your first 20 actions are free. See [pricing](https://www.paidnice.com/pricing).

## Credit control software: common questions

### What is credit control software?

Credit control software automates the work of getting invoices paid on time. It sends reminders, applies late fees and interest, sends statements and escalates overdue accounts. Paidnice is credit control software for Xero and QuickBooks Online. It enforces your payment terms on every invoice.

### What is automated credit control?

Automated credit control means reminders, statements, late fees and escalation run on a schedule from your ledger, with no manual steps. A person steps in only when an account stalls.

### What is credit control in the UK?

Credit control in the UK is how a business makes sure customers pay on the terms it agreed: credit limits, reminders, statements and late payment charges. The Late Payment of Commercial Debts (Interest) Act 1998 backs it by giving a business the right to charge statutory interest on late business debts. Paidnice runs the reminders, statements and statutory interest from Xero or QuickBooks Online.

### What is the credit control process?

The credit control process runs from the invoice to the payment: a courtesy reminder before the due date, a reminder on the due date, a firmer reminder with a statement, a late payment charge after your grace period, then escalation to a person for a call, Stop Credit or a formal letter. Paidnice runs each step on your schedule.

### How much does credit control software cost?

UK credit control software runs from £8 a month for statements only, £45 to £599 a month for small-business chasing on fixed tiers, £199 to £899 a month by turnover band, £20 to £51 a user for Sage Accounting, Sage 50 and Xero add-ons, and quote only at the top. Paidnice Essentials is £49 a month for 150 invoices, and Pro tiers run up to £599 a month with unlimited users, priced by invoice volume, not revenue. Your first 20 actions are free, with no card. See [pricing](https://www.paidnice.com/pricing) and [credit control software pricing](https://www.paidnice.com/blog/credit-control-software-pricing).

### What are the two main methods of credit control?

Proactive credit control works before the due date: clear terms, a reminder before the invoice is due and an easy way to pay. Reactive credit control starts after the due date: overdue reminders, late payment charges and escalation. Paidnice runs both on one schedule.

### What are the tools of credit control?

The main tools are payment terms, reminders, customer statements, late payment fees and interest, payment plans, credit limits and escalation such as a call, a formal letter or Stop Credit. Paidnice runs each of these from your Xero or QuickBooks invoices.

### Does credit control software calculate UK late payment interest?

Yes. Paidnice charges statutory interest at Bank of England base rate plus 8% under the Late Payment of Commercial Debts (Interest) Act 1998, and can add the fixed compensation of £40, £70 or £100 as a line item. You can lock the base rate for each six-month period, or follow it as it changes. Try the [statutory interest calculator](https://www.paidnice.com/uk/statutory-interest-calculator), or see [late payment fees in the UK](https://www.paidnice.com/blog/late-payment-fees-uk).

### Does credit control software work with Sage?

Paidnice connects Sage Intacct and Sage Accounting on the Custom plan, set up by our implementation specialist, with other cloud ERPs. Desktop products such as Sage 50 and Sage 200 are not supported. Xero and QuickBooks Online connect on every plan. See [credit control software for Sage Accounting](https://www.paidnice.com/blog/credit-control-software-sage-accounting).

### What is the difference between credit control software and outsourced credit control?

An outsourced credit controller chases overdue invoices for you, and you pay for their time. Credit control software does the same jobs automatically, from the invoices in Xero or QuickBooks, and you keep every rule and message.

### What is a credit controller, and do you need a qualification?

A credit controller chases overdue invoices, agrees payment dates, applies late payment charges and escalates accounts that do not pay. The law does not require a qualification, and the Chartered Institute of Credit Management (CICM) offers recognised ones. Credit control software takes over the repeat steps, so the credit controller can focus on calls and stalled accounts. See [credit control](https://www.paidnice.com/dictionary/credit-control).

### Will reminders stop when an invoice is paid?

Yes. Paidnice stays in sync with Xero and QuickBooks Online, so a reminder stops as soon as the invoice is paid. You can also skip reminders when a customer has promised a payment date, or while a query is open.

### Can I set different credit control rules for different customers?

Yes. Exclude any customer or a whole group, add grace periods and set different rules for each group, so the customers who pay on time are left alone. Run each policy automatically, or hold its actions for your approval.

### Will automated chasing damage my customer relationships?

You stay in control of every message. Reminders go out in your own words and branding, and from your own email domain on the Pro plan. On Paidnice, 8 in 10 invoices are paid within the first 60 days. Escalation is for the accounts that still do not pay.

## Related

- [Credit control for Xero](https://www.paidnice.com/xero/credit-control): How it works in your Xero organisation
- [Credit control for QuickBooks](https://www.paidnice.com/quickbooks/credit-control): How it works in QuickBooks Online
- [Credit management software](https://www.paidnice.com/credit-management-software): Credit limits, scores and Stop Credit
- [AI credit control](https://www.paidnice.com/credit-control-ai): Where AI reads replies and drafts the next step
- [Credit control software compared](https://www.paidnice.com/blog/credit-control-software-compared): The options side by side
- [Credit control without a credit controller](https://www.paidnice.com/blog/credit-control-without-credit-controller): How small teams run it