--- title: "Custom Email & SMS Invoice & Payment Reminders for Xero & QuickBooks" description: "Automated payment reminders by email and SMS for Xero and QuickBooks, each with a link to view and pay. Send from your own domain on Pro. Try it free." url: https://www.paidnice.com/email-sms-reminders --- ★★★★★160+This app is a game changer!Lesley B. # Send custom email and SMS payment reminders that get seen Automated payment reminders for Xero and QuickBooks. Paidnice sends every email and text on your schedule, **each with a link to view and pay.** Try it FreeBook a Demo 2025WINNER2026WINNERXero App of the Year2025 Global · 2026 NZ Read all 160+ reviews ## Trusted with over $1,200,000,000 collected on time across 1,070,000 invoices since 2022. and counting ## Reminders your customers read, and act on Paidnice sends the right message to the right person on the right day. Every reminder links to the invoice and a way to pay. ### Email, SMS and WhatsApp in one schedule Send a reminder by email, text or WhatsApp. Each one links to the invoice and a way to pay, and an email can carry the invoice PDF, its attachments and a calendar invite for the due date. [SMS reminders →](https://www.paidnice.com/sms-payment-reminders)[WhatsApp reminders →](https://www.paidnice.com/whatsapp-payment-reminders) ### Sent from your own domain, by the right person On Pro and above, reminders come from accounts@yourdomain.com and look like any other email from your business. As an invoice ages, the sender can move to your credit controller and then your director. ### The invoice to their AP portal, the reminders to a real person A customer can have several people on file. Choose who gets the invoice, who gets the reminders and who gets the statement, so reminders reach the person you work with instead of a portal inbox. Replies stay in one email thread. ### A different sequence for every customer group Enterprise accounts get a polite note to their AP team and slow payers get a firmer sequence with SMS. Each group runs its own reminders, and a tag handles one-off exceptions. ### Reminders that rarely read the same twice Give a template several versions and Paidnice picks one at random for each send, so customers do not see the same robotic wording every time. AI writes new versions or rewrites the tone. ### See which reminder gets paid fastest Email performance shows the open rate, the share paid within 7 days and the money collected for every template. It also names the reminder that needs a better subject line. ## What customers say about their reminders > “One of the biggest advantages for me is being able to send all communications directly from my own domain, everything looks fully branded and professional, with delivery tracking built in.” > > **Jon M.** Xero App Store > “Once the email cadence is set to suit your needs, it just works.” > > **Peter B.** Xero App Store > “It remembers to send out reminder notices when we are so busy, that we do not remember to send them.” > > **Sterling T.** Customer Customer survey [Read all 160+ reviews →](https://paidnicereviews.com) ## Every reminder setting in one place Set these once for each customer group. Paidnice runs them on every invoice in Xero or QuickBooks. | Setting | What you choose | | --- | --- | | Channel | Email, SMS and WhatsApp, with a link to view and pay in every message | | Who gets it | Choose which people on a customer get the invoice, the reminders and the statements. Replies stay in one thread | | When it sends | Before, on or after the due date, after the issue date, or after payment for a thank-you | | Timing | Days or weekdays, and “or later” so a missed reminder still goes out up to 30 days late | | Sender | Sender profiles with your own from name, from address, reply-to and BCC (own domain on Pro) | | Attachments | The invoice PDF, ledger attachments, a calendar invite and files such as your terms | | Wording | Your own templates with merge tags, several versions in rotation, and AI to write versions or rewrite the tone | | When it waits | Optional per reminder: skip when a payment is promised or a query is open | | Pause | Freeze an invoice or a contact and no reminders apply. Safe Mode holds every send for review | | Approval | Run each policy automatically, or hold its emails as drafts for your approval. Safe Mode pauses everything | | Results | Open, click and spam rates, paid within 7 days and money collected, for every template | Step-by-step guides:Invoice reminders for Xero →Invoice reminders for QuickBooks → > It’s the debt collection system I’ve been looking for, for the last 15 years. Tyler Caskey Partner, The Bean Counters Said on the Accounting Apps Podcast 2025WINNER2026WINNER Xero App of the Year2025 Global · 2026 NZ 2026FINALIST Innovation App of the YearGlobal finalist 2026 ## Everything you expect from great accounts receivable software Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account. ### Chase automatically Send Reminders Automate email and SMS with powerful reminders, from your own domain. Automate Statements Schedule automatic statement sends each month. AI Reply Handling Paidnice reads every reply and drafts the next step for your approval. ### Enforce your terms Late Fees & Interest Automatically apply and send late fees and interest. Prompt Payment Discounts Encourage early payment with automated discounts. Escalate, Make & Track Calls Escalate and assign overdue invoices for manual follow up. ### Get paid, and see it coming Customer Payment Portal Self-service hub for your customers' payment and billing needs. Create Payment Plans Flexible payment terms with automatic installment reminders. AR Insights & Reports Measure Days Sales Outstanding and other critical KPIs. [See all features →](https://www.paidnice.com/features) AccountingNew Zealand ## Awkward payment conversations replaced by automated reminders > “If you want to get paid on time, put in Paidnice software, full stop.” Janet XuccoaDirector, New Zealand Family Trust Services Read New Zealand Family Trust Services’s story → The conversationBeforeAwkward and avoidedNowAutomated and neutralOutstanding invoicesBeforeStacking upNowReducedFunding gapsBeforeWorking capital and loansNowLess reliance on loans ## Works with the software you already run Paidnice connects to your ledger, payment providers, CRM and team chat, **so every invoice is chased, paid and recorded without manual data entry.** See all integrations → NewConnect to Claude or ChatGPT via MCP Claude ChatGPT ## Payment reminder questions What are automated payment reminders? Automated payment reminders are emails and text messages that go to customers on a schedule, before and after an invoice is due. Paidnice reads your Xero or QuickBooks invoices and sends each reminder on the day your policy sets, so nobody has to chase manually. Can Paidnice send payment reminders by SMS? Yes. SMS goes to any valid mobile number worldwide, with dedicated sending routes for the US, UK, Australia and New Zealand. In the US you register nothing with the carriers: Paidnice sends from its own registered numbers. [More on SMS reminders](https://www.paidnice.com/sms-payment-reminders). Do reminders come from my own email address? On the Pro plan, yes. Verify your domain once and send from accounts@yourdomain.com or from a named person on your team. Essentials sends from a Paidnice address. Does Paidnice chase invoices that are already overdue? Yes. When you connect Xero or QuickBooks, Paidnice picks up the invoices that are already open, so overdue invoices can be chased as soon as you approve your reminder policies. Can different customers get different reminders? Yes. Each customer group runs its own reminder policy, and a tag makes an exception for one customer without moving them out of the group. Do reminders stop when the customer pays? Yes. Paidnice syncs payments from Xero and QuickBooks and only chases invoices that are still unpaid. Can I see if a customer opened a reminder? Yes. Every email shows if it was delivered, opened, clicked or bounced, and every SMS shows if it was sent, delivered or failed. Which reminder works best? Email performance shows the open rate, the share paid within 7 days, the median days to pay and the money collected for each template, plus the best time of day to send. Can I rotate different reminder wording? Yes. A template can hold several versions, and Paidnice picks one at random each time it sends. Generate with AI writes new versions, and each carries an AI label. Where do customer replies go? Email and SMS replies come back into the customer’s conversation in Paidnice, and email replies stay in the same thread as the reminder, so your team can answer from there. Can reminders go to a different person from the invoice? Yes. A customer can have several people on file, and you choose who gets the invoice, who gets reminders and who gets statements. Many larger customers want the invoice in their AP portal and the reminders with the person who manages the account. What does SMS cost? SMS is on every plan, including Essentials, and each message is billed at a flat price, for example US$0.10 or £0.05. [See pricing](https://www.paidnice.com/pricing). ## Meet the team that built Paidnice Book a call with the founders to learn more about how Paidnice can help you take the pain away from getting paid. Book a CallChat with us Great hands on experience. Ashley helped us through everything.Janet X.App Marketplace160+I’ve contacted support a few times, and Denym has always replied with really detailed and thoughtful explanations, even taking the time to jump on a video call to help.Jon M.App Marketplace160+So happy with the service provided by Ashley at Paidnice. The best service I have had from anyone in years.Anna H.App Marketplace160+Very simple to set up and the few questions we had were quickly and expertly dealt with by Denym. It has already made a huge difference to our debtor days and has massively helped.Jenny M.App Marketplace160+ ## Related features SMS payment remindersText customers a pay link on the due date, in any country.WhatsApp remindersPayment reminders on WhatsApp, with a link to pay.QuickBooks estimate remindersRemind customers before a QuickBooks estimate expires. ## Send your first reminders today Connect Xero or QuickBooks and Paidnice prepares draft reminder policies for you. Nothing sends until you approve it. Try it FreeBook a Demo [Rated 5 stars, 160+ reviews](https://www.paidnice.com/reviews) · [App of the Year](https://www.paidnice.com/blog/winner-xero-global-app-awards-2026)