--- title: "Shared Inbox for Accounts Receivable: Email and SMS Replies | Paidnice" description: "Every customer reply to your reminders, by email and SMS, in one shared inbox. Assign it, add a note, reply, and see what each person on the team got done." url: https://www.paidnice.com/shared-inbox --- ★★★★★160+This app is a game changer!Lesley B. # A shared inbox for accounts receivable Every customer reply, by email and SMS, in one place, with an owner for each one **and a record of what your team got done.** Try it FreeBook a Demo 2025WINNER2026WINNERXero App of the Year2025 Global · 2026 NZ Read all 160+ reviews ## Trusted with over $1,200,000,000 collected on time across 1,070,000 invoices since 2022. and counting ## Every reply answered by the right person Customer replies stop getting lost in personal inboxes. Paidnice puts each one in front of its owner, with the invoice next to it. ### Email and SMS replies in one list Replies to your reminders, statements and fee notices land in one inbox, matched to the customer and the invoice. ### Give every reply an owner Assign a conversation to the person who manages the account, so two people never answer the same customer. ### Talk it over without the customer seeing Add an internal note and mention a teammate. They are notified, and the customer sees none of it. ### Reply by email or SMS from Paidnice Answer in the channel the customer used. Email replies stay in the same thread, so they see the whole history. ### Keep the open list to what needs an answer Mark a conversation resolved when it is done, or archive it. Unread counts show what is new. ### See what each person got done Team Activity shows calls, talk time, texts, promises kept and broken, queries resolved and escalations closed, per person, over 12 weeks. ## Everything in Conversations and Team Activity Both are on every plan. | Part | What you get | | --- | --- | | Channels | Email and SMS replies to every reminder, statement and notice | | Status | Open, resolved and archived, with unread counts | | Ownership | Assign a conversation to a team member, and filter to your own | | Replies | Reply by email or SMS from Paidnice, in the same thread | | Notes | Internal notes with mentions that notify a teammate | | Team Activity | Calls, talk time, texts, promises kept and broken, queries resolved, escalations closed and median days to close, per person | | Trend | Each Team Activity measure over the last 12 weeks | > It’s the debt collection system I’ve been looking for, for the last 15 years. Tyler Caskey Partner, The Bean Counters Said on the Accounting Apps Podcast 2025WINNER2026WINNER Xero App of the Year2025 Global · 2026 NZ 2026FINALIST Innovation App of the YearGlobal finalist 2026 ## Everything you expect from great accounts receivable software Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account. ### Chase automatically Send Reminders Automate email and SMS with powerful reminders, from your own domain. Automate Statements Schedule automatic statement sends each month. AI Reply Handling Paidnice reads every reply and drafts the next step for your approval. ### Enforce your terms Late Fees & Interest Automatically apply and send late fees and interest. Prompt Payment Discounts Encourage early payment with automated discounts. Escalate, Make & Track Calls Escalate and assign overdue invoices for manual follow up. Shared Inbox & Team Activity Every email and SMS reply in one inbox, and what each person got done. ### Get paid, and see it coming Customer Payment Portal Self-service hub for your customers' payment and billing needs. Create Payment Plans Flexible payment terms with automatic installment reminders. Direct Debit ACH, Bacs, SEPA, BECS, NZ and Canadian bank debit through Stripe. AR Insights & Reports Measure Days Sales Outstanding and other critical KPIs. [See all features →](https://www.paidnice.com/features) Bookkeeping & AccountingNew Zealand ## Outstanding invoices down from $60,000 to $24,000 > “For the cost of the subscription versus money in your bank, it’s definitely a no-brainer.” Haley ReynersFounder, My Two Cents Read My Two Cents’s story → Outstanding invoicesBefore$60,000 owedNow$24,000Payment delaysBefore45+ daysNowUnder 25 daysThe processBeforeManual follow-upNow90% automated ## Works with the software you already run Paidnice connects to your ledger, payment providers, CRM and team chat, **so every invoice is chased, paid and recorded without manual data entry.** See all integrations → NewConnect to Claude or ChatGPT via MCP Claude ChatGPT ## Shared inbox questions What is the Paidnice shared inbox? Conversations is one inbox for every customer reply to your reminders, statements and fee notices, by email and by SMS. Each reply is matched to the customer and the invoice it is about. Can I assign a conversation to a team member? Yes. Assign each conversation to the person who should answer it, and each person can filter to the conversations assigned to them. Can I reply from Paidnice? Yes. Reply by email or by SMS from the conversation. The reply stays in the same email thread, so the customer sees the whole history. Does the customer see internal notes? No. Notes are for your team only. Mention a teammate in a note and they are notified. What happens to a conversation when it is done? Mark it resolved. Archive a conversation that needs no more work so the open list holds only what still needs an answer. Can Paidnice draft the reply? Yes. Paidnice reads the reply and drafts an answer for a person to approve before it is sent. [See AI in Paidnice](https://www.paidnice.com/ai-accounts-receivable). What is Team Activity? A report of what each person did: calls, talk time, texts, promises kept and broken, queries resolved, escalations closed and the median days to close, with a 12-week trend. Which plans include the shared inbox and Team Activity? Every plan, including Essentials. [See pricing](https://www.paidnice.com/pricing). ## Meet the team that built Paidnice Book a call with the founders to learn more about how Paidnice can help you take the pain away from getting paid. Book a CallChat with us Great hands on experience. Ashley helped us through everything.Janet X.App Marketplace160+I’ve contacted support a few times, and Denym has always replied with really detailed and thoughtful explanations, even taking the time to jump on a video call to help.Jon M.App Marketplace160+So happy with the service provided by Ashley at Paidnice. The best service I have had from anyone in years.Anna H.App Marketplace160+Very simple to set up and the few questions we had were quickly and expertly dealt with by Denym. It has already made a huge difference to our debtor days and has massively helped.Jenny M.App Marketplace160+ ## Related features In-app callingCall customers from Paidnice, with a transcript and summary.Roles and approvalsAssign accounts to people or an AI agent, and approve each action.AI reply handlingPaidnice reads every reply and drafts the next step. ## Put every customer reply in one place Connect Xero or QuickBooks, invite your team, and every reply lands in Conversations. Try it FreeBook a Demo [Rated 5 stars, 160+ reviews](https://www.paidnice.com/reviews) · [App of the Year](https://www.paidnice.com/blog/winner-xero-global-app-awards-2026)