# How Better Tuition Academy turns late payments into on-time revenue

> Business-hours reminders, SMS, and late fees gave a 700-student tutoring academy its fortnights back, with fees covering the tool.

Source: https://www.paidnice.com/success-stories/better-tuition-academy
Publisher: Paidnice
Part of: Paidnice success stories, https://www.paidnice.com/success-stories

---

## At a glance

- **Customer**: Better Tuition Academy
- **Industry**: Education
- **Location**: 🇦🇺 Australia
- **Accounting platform**: Xero
- **Interviewed**: Victor Chen, CMO & Accounts Manager
- **Outcome**: Manual chasing to 4 hrs back a fortnight
- **Also reported**: "What you're paying, you're getting back in penalty fees and also in time."
- **Video**: https://latechaser.wistia.com/medias/dk61dnp8ha (2:47)

## Paidnice features used

- [Email & SMS reminders](https://www.paidnice.com/email-sms-reminders)
- [Late fees & interest](https://www.paidnice.com/late-fees)
- [Pinch payments](https://www.paidnice.com/integrations/pinch-payments)

## The policy set

- Business-hours reminder windows
- Email plus SMS double reminders
- Late fee notifications ahead of any charge
- Waivable fees as a negotiation tool

## The story

[**Better Tuition Academy,**](https://www.thebta.au/)a tutoring service in Australia, was facing a common but critical challenge: late payments and non-payments from clients. With about 700 students and 120 staff, managing accounts receivable had become a significant drain on resources and a barrier to growth.

## The headache: manual invoice chasing and late payments

Before discovering Paidnice, Victor, the Chief Marketing Officer and Accounts Manager, was spending two to three hours each week on the tedious task of chasing payments. "Following up invoices and accounts is not a very fun task, if I'm being honest," Victor admits. "It's all a massive time suck."

The situation had become so dire with one particularly difficult client that staff were reluctant to follow up at all. It was clear that a more efficient approach was needed.

## Seeking automation: the search for a solution

Determined to find a better way, Victor turned to Xero for recommendations and discovered Paidnice. The automated email and SMS reminders, along with the ability to set business hours for notifications, immediately caught his attention.

## Paidnice: the time-saving game-changer

Victor was impressed by several key features that addressed Better Tuition Academy's specific needs:

- **Automated email reminders**: Sent at customisable intervals, during business hours only.
- **SMS templates**: A double reminder system so messages actually get seen.
- **Late fee notifications**: Customers know ahead of time when penalty fees will apply.
- **Pinch integration**: A seamless payment experience through a single portal.

## The impact: from time sink to growth engine

The implementation of Paidnice transformed Better Tuition Academy's operations:

| | Before Paidnice | After Paidnice |
| --- | --- | --- |
| **The fortnight** | Hours lost to follow-up. "Following up invoices and accounts is not a very fun task." | 4 hours reclaimed. Every fortnight, back on the business. |
| **Late payments** | Chronic. One client was so difficult that staff avoided following up at all. | Significantly reduced. Reminders plus late fees changed the pattern. |
| **The cost** | A software line item. Another subscription to justify. | Pays for itself. "What you're paying, you're getting back in penalty fees and also in time." |

Victor no longer feels like "the bad guy," and can use fee waivers as a negotiation tool.

## The power of Paidnice and Pinch

The integration between [Paidnice](https://www.paidnice.com/) and [Pinch](https://www.paidnice.com/integrations/pinch-payments), their payment processor, has streamlined the entire accounts receivable process. Clients can now pay directly through a single portal, making the process simpler and more efficient.

## The bottom line: a must-have for growing businesses

For Victor, the value of Paidnice is clear: "It's worthwhile. What you're paying, you're getting back in penalty fees and also in time." The automated system has not only saved time but also improved the overall financial health of the business.

> Victor's advice to other businesses? "Definitely give it a go. There's nothing to lose here. The value is huge in terms of the monthly subscription cost. It definitely helps out if you're new to it or if you've been doing accounts receivable for a while. It's definitely something that will streamline the process and make life a lot easier for you."

---

Full version with video: https://www.paidnice.com/success-stories/better-tuition-academy
All success stories: https://www.paidnice.com/success-stories