--- title: "Xero Invoice Reminders - Email, SMS & Escalations" description: "Xero invoice reminders that go beyond email. Automated SMS, escalation sequences, statements & late fees for overdue Xero invoices. Try it free." url: https://www.paidnice.com/xero/invoice-reminders --- ★★★★★160+This app is a game changer!Lesley B. # Xero invoice reminders by email, SMS and WhatsApp Paidnice sends reminders for your Xero invoices before, on and after the due date, with a policy for each customer group. **They stop when the invoice is paid in Xero.** Try it FreeBook a Demo 2025WINNER2026WINNERXero App of the Year2025 Global · 2026 NZ Read all 160+ reviews ## Xero reminders, and what Paidnice adds Xero has its own email reminders. Paidnice adds the channels, the rules and the sender that get more invoices paid. - Xero sends up to five reminders, by email only.**Email, SMS and WhatsApp**, before, on and after the due date. - One set of reminders for every customer in the organisation.**A policy for each customer group**, with its own timing and wording. - Reminders cannot come from your own email domain.**Sent from your own address**, such as accounts@yourcompany.com, on Pro. ## How to set up invoice reminders in Xero The built-in reminders in Xero take five steps to set up. Paidnice adds SMS, WhatsApp and a policy for each customer group. Built-in invoice reminders in XeroSource: Xero Central: Set up invoice reminders ↗ 1. Go to Sales > Invoices and click **Invoice Reminders: Off**. 2. Tick **Email customers when an invoice is**. Xero starts with three reminders, at 7, 14 and 21 days overdue. 3. Click **Add reminder** for one before or after the due date. You can have up to five. 4. Edit the email for each reminder, then save. 5. To leave out one customer, open the contact and choose **Turn off invoice reminders**. **Limits:** email only, one set of reminders for the whole organisation, sent once a day between 4am and 8am, and only for invoices marked as sent. Or let Paidnice run it 1. **Connect Xero** 2. **Approve** the draft reminder policy 3. **Switch it on** Try it Free ## Reminders built for how your Xero customers pay Paidnice reads every open invoice in Xero, sends each reminder on time and stops the moment the invoice is paid. ### Every open Xero invoice, including the ones already overdue Connect Xero and Paidnice picks up every open invoice, as well as the new ones you raise. When a payment is recorded in Xero, the reminders for that invoice stop. ### A different sequence for each group of Xero customers Commercial accounts, enterprise accounts and slow payers each run their own reminders, channels and timing. A policy can follow the contact groups you already use in Xero, and a tag handles one-off exceptions. ### Several people on one Xero customer, each getting the right email Add the AP inbox and the person who approves payments to the same customer. The invoice goes to AP, and reminders and statements go to the person who can act on them. ### Sent as your team, from your own domain On [Pro](https://www.paidnice.com/pricing), reminders come from your own address, such as accounts@yourcompany.com. Later reminders can come from your credit controller or a director, so an older debt gets a more senior sender. ### No reminder for a customer who already promised A reminder can wait while a payment is promised or a query is open, and a tag leaves out one customer. Every other reminder in the policy carries on. ## What Xero users say about Paidnice reminders > “It courteously sends reminders and statements, tasks that previously consumed our time. Utilizing the email from our domain option gives the impression it's our proprietary program, and we absolutely love it!” > > **Richard C.** Xero App Store > “We've been getting paid much faster and more often since using Paidnice.” > > **Will Q.** Xero App Store > “Especially helpful for small business who don't have persons to chase all day long. Best of all it is automatic.” > > **Guy O.** Xero App Store [Read all 160+ reviews →](https://www.paidnice.com/reviews) ## The accounts receivable toolkit for Xero Every tool you need to get paid on time, running on your live Xero invoices. Connect once and switch on what you need. ### Chase automatically Send Reminders Automate email and SMS with powerful reminders, from your own domain. Automate Statements Schedule automatic statement sends each month. AI Reply Handling Paidnice reads every reply and drafts the next step for your approval. ### Enforce your terms Late Fees & Interest Automatically apply and send late fees and interest. Prompt Payment Discounts Encourage early payment with automated discounts. Escalate, Make & Track Calls Escalate and assign overdue invoices for manual follow up. ### Get paid, and see it coming Customer Payment Portal Self-service hub for your customers' payment and billing needs. Create Payment Plans Flexible payment terms with automatic installment reminders. AR Insights & Reports Measure Days Sales Outstanding and other critical KPIs. [Paidnice for Xero →](https://www.paidnice.com/xero)[Email and SMS reminders for every business →](https://www.paidnice.com/email-sms-reminders) ## Invoice reminders in Xero: questions Can Xero send SMS invoice reminders? No. Xero sends invoice reminders by email only, and Xero said in June 2026 that SMS reminders are not on its current roadmap. Paidnice sends reminders for your Xero invoices by email, SMS and WhatsApp today. How many invoice reminders can Xero send? Up to five. Each one goes a set number of days before or after the due date, and every customer in the organisation gets the same set. Paidnice sends the reminders in each policy on the days you set, before, on and after the due date. Can Xero send different reminders to different customers? No. Xero has one set of reminders for the whole organisation. You can only turn reminders off for one contact or one invoice. Paidnice runs a separate policy for each customer group. See how groups work. Why did my Xero reminder not send? Xero sends reminders once a day between 4am and 8am in your organisation’s time zone, and only for invoices marked as sent to a contact with an email address. If you switch reminders on after 8am, the first ones go the next morning. Can Xero invoice reminders come from my own email address? Not today. Xero lists sending from your own domain as an idea under discovery. Paidnice sends reminders from your own address, such as accounts@yourcompany.com, on the Pro plan. Which email address do Xero invoice reminders come from? Xero does not publish the address it sends reminders from. Replies go to the login email of the person who turned reminders on, unless you set a Send replies to address. Paidnice reminders come from your own address on Pro. How do I turn off invoice reminders in Xero? Switch them off in Sales settings, or turn them off for one contact or one invoice from its menu. If Paidnice sends your reminders, turn Xero’s off so customers do not get both. Does Paidnice chase invoices that were already overdue? Yes. When you connect Xero, Paidnice picks up every invoice that is already open, as well as new ones. You approve the draft policy before anything is sent. What does an SMS reminder cost? SMS reminders are on every plan. Each text costs US$0.10, £0.05, A$0.15 or NZ$0.15, by your billing currency. See pricing. ## A team that has your back Talk to the people who build Paidnice. We help in every time zone and know collections inside out. > “The best service I have had from anyone in years. The product does exactly what it says.”**Anna H.** on the App Store Book a CallChat with us ## Send better reminders from Xero today Connect Xero and Paidnice drafts your reminder policy. Nothing goes out until you approve it. Try it FreeBook a Demo [Rated 5 stars, 160+ reviews](https://www.paidnice.com/reviews) · [App of the Year](https://www.paidnice.com/blog/winner-xero-global-app-awards-2026)