This app is a game changer!Lesley B.
Escalate overdue invoices automatically in Xero and QuickBooks. Paidnice hands each account to the right person with its full history, so every overdue invoice has a next step.
Escalation is the last step of your receivables process. When reminders have not worked, a person takes the case with the full history, so you work a to-do list instead of an aged debtors report.
Choose the day an invoice escalates and what happens next: a call, a stop on credit or a legal letter. Paidnice assigns it to the invoice or account owner, with your call script.
Call the customer straight from Paidnice. Paidnice records the call and writes the transcript and a short summary, and you save them to the customer’s timeline. More on in-app calling.
Each case sits on the customer’s timeline with its owner: call notes, promised dates and snoozes next to every email Paidnice sent. The customer page adds their credit score and average days to pay.
Escalate when one invoice reaches a set age, when a customer’s total balance gets too high, or when they go over their credit limit. Amount limits keep small invoices out.
On Pro, each escalation can become a task in Asana or Jira, or a message in Slack or Teams. Paidnice sends an update when it is done or canceled, and our team builds the connection for you.
Paidnice can print and post overdue letters, final notices and letters before action for you. A letter before action signed by a solicitor is also available. Letters are on Pro and above, switched on when you ask.
Email and SMS replies land in Conversations, where you assign each one, add a note for a teammate and answer. See the shared inbox.
“The next phase of non payers are escalated to a more senior member of staff who can be insistent that the debt needs to be paid.”
Customer survey“We receive an email when it’s time to suspend due to non-payment, but that doesn’t happen that often.”
Customer survey“Great for businesses without in-house credit control.”
App StoreSet escalations for each customer group. Paidnice checks every invoice in Xero or QuickBooks against them each day.
| Setting | What you choose |
|---|---|
| Type | A phone call, a stop on credit, a legal letter from your template, or your own |
| Trigger | Days overdue on one invoice, the customer’s total balance, or a credit limit breach |
| Filters | Minimum and maximum amount per invoice, and a due date window |
| Who | A named person or the invoice or contact owner, with instructions and a call script emailed to the address you choose |
| When it waits | Optional per escalation: skip when a payment is promised or a query is open. A call can be snoozed |
| Calls | Call the customer from Paidnice. The call is recorded, transcribed and summarized, and the summary goes to Xero or QuickBooks as a note (Pro). See in-app calling |
| Notifications | When someone is assigned an escalation or an invoice, or mentioned in a note |
| Records | Notes and call outcomes sync to the invoice in Xero, with files as attachments |
| Other tools | Webhooks when an escalation is created, assigned, completed or canceled (Pro) |
| Letters | Printed and posted for you, on Pro and above when you ask |
It’s the debt collection system I’ve been looking for, for the last 15 years.
Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.
AccountingNew Zealand
“You’ve taken away a pain point and made the ability to manage something that’s difficult into something that’s actually enjoyable.”
Marc ProctorBullot & Rankine
Paidnice connects to your ledger, payment providers, CRM and team chat, so every invoice is chased, paid and recorded without manual data entry.
See all integrations → NewConnect to Claude or ChatGPT via MCP›Escalating an overdue invoice means moving it from automatic reminders to a person or a firmer action, such as a phone call, a stop on credit or a legal letter. Paidnice creates the escalation on the day your policy sets and assigns it to the right person.
Escalate once reminders stop getting a reply. In Paidnice you set the day for each customer group, and you can also escalate on the customer’s total balance or a credit limit breach.
A phone call, a stop on credit, a legal letter from your template, or your own type. Each one is assigned to a person or to the invoice or contact owner, listed on the Escalations page and emailed to the address you choose.
Yes. Press Call on the customer page and choose a number. Talk from your browser, or Paidnice rings your phone and connects you to the customer. When the call ends, Paidnice shows the transcript, and you save it to the customer’s timeline as a logged call. Calling is on the Pro plan and above. See in-app calling.
Yes. Raise an escalation from any invoice or customer, choose the type, add instructions and assign it. The customer shows as Escalated until it is done.
Yes. Paidnice sends a webhook when an escalation is created, assigned, completed or canceled, so it can become a task or a message in the tools your team uses. Our team can build that step for you. See task management.
Yes. Notes and call outcomes sync to the invoice in Xero, and files on a note can be pushed to Xero as attachments.
Yes. Paidnice prints and posts overdue letters, final notices and letters before action, at US$2.00 a letter in the US and £1.50 in the UK, printing and postage included. Letters are on the Pro plan and above, switched on when you ask.
Every plan, including Essentials. Calling from Paidnice and webhooks to other tools are on Pro and above. See pricing.
Book a call with the founders to learn more about how Paidnice can help you take the pain away from getting paid.
Great hands on experience. Ashley helped us through everything.
Janet X.App Marketplace★★★★★160+I’ve contacted support a few times, and Denym has always replied with really detailed and thoughtful explanations, even taking the time to jump on a video call to help.
Jon M.App Marketplace★★★★★160+So happy with the service provided by Ashley at Paidnice. The best service I have had from anyone in years.
Anna H.App Marketplace★★★★★160+Very simple to set up and the few questions we had were quickly and expertly dealt with by Denym. It has already made a huge difference to our debtor days and has massively helped.
Jenny M.App Marketplace★★★★★160+
Connect Xero or QuickBooks and Paidnice prepares draft policies, escalations included. Nothing runs until you approve them.
