May 19, 2023

8 Overdue Payment Reminder Email Templates That Work

Denym Bird
CEO of Paidnice

Every business thrives on timely payments. It's the lifeblood that keeps the operation running smoothly, paying the bills, and ensuring growth. Unfortunately, late payments are a common headache for businesses worldwide.

That's where payment reminder emails come into play. These emails act as a polite nudge to clients who may have overlooked or delayed their payments.

These ready-to-use templates are ready to [Copy] + [Paste]. They will help ensure your invoices don't get lost in your client's inbox. Ranging from a gentle initial reminder to a final notice, these emails help to maintain a friendly, positive tone while effectively nudging the client towards prompt payment.

Not only will these templates help you get paid faster, but they also offer a structured approach to setting up an efficient payment reminder system.

Table of contents:

  1. The Art of Writing a Payment Reminder
  2. Email Template 1: Pre-Due-Date Payment Reminder
  3. Email Template 2: Polite Overdue Invoice Reminder
  4. Email Template 3: Early Overdue Invoice Reminder
  5. Email Template 4: Persistent Overdue Invoice Reminder
  6. Email Template 5: Final Overdue Invoice Reminder
  7. Email Template 6: Invoice Paid Confirmation
  8. Email Template 7: Reminder for Partially Paid Invoice
  9. Email Template 8: Thank You Email for Timely Payments
  10. How to handle persistent non-payment
  11. The benefits of automating your Invoice Reminders with Paidnice
  12. How to set up Invoice Reminders with Paidnice

Mastering the art of writing a payment reminder

How do you politely remind a payment?

The key to crafting a polite payment reminder is striking the right balance between assertiveness and respect. It's essential to be direct about what you need—the payment—while also valuing your relationship with the customer. Here's a step-by-step guide:

  1. Begin with a Friendly Opening: Start your email on a positive note. Acknowledge your ongoing business relationship with the client.
  2. State the Purpose: Clearly state the purpose of your email—the outstanding payment—early in the message.
  3. Provide Details: Specify the invoice number, total amount due, and the due date to avoid any confusion.
  4. Provide Clear Instructions: Tell your client exactly what they need to do next. If you're using invoice reminder software, include a link to the invoice or payment portal.
  5. End on a Positive Note: Finally, thank the client for their prompt attention to the matter and express your eagerness to continue doing business with them.

How do I write a letter of payment reminder?

Writing a letter of payment reminder follows the same basic principles as an email. However, it allows for a bit more formality. You still want to start with a friendly greeting, clearly state the purpose of the letter, provide all necessary details, and end on a positive note. Remember to include your contact information in case the customer has any queries.

Creating an effective payment reminder—whether it's a letter or an email—requires a mix of clear communication, tact, and a firm call-to-action.

It's an essential tool for managing overdue invoices and maintaining a healthy cash flow.

In the next sections, we'll provide you with proven overdue payment reminder email templates, ranging from the first polite reminder to the final notice, ensuring you're well-equipped to tackle late payments professionally and effectively. Remember, it's not just about getting your invoices paid; it's also about preserving valuable customer relationships.

8 payment reminder templates that work:

✉️ Email Template #1: Pre-Due-Date Payment Reminder

When to send: 3-5 days before the invoice is due.

A friendly nudge before the due date serves as a gentle reminder, ensuring your invoice is top-of-mind for your clients. This proactive step can significantly reduce the occurrence of overdue payments.

Here is a sample email template to guide you:

Subject: Reminder: Invoice #[Invoice Number] due on [Due Date]

Dear [Client's Name],


We hope this email finds you well.

We're writing to remind you of Invoice #[Invoice Number], which is due for payment on [Due Date].

You can view and pay the invoice directly through the link below:

[Insert Link to Online Invoice]

Should you have any questions or concerns about the invoice, please feel free to reach out to us. We're here to help!

Thank you for your prompt attention to this matter.

Best,

[Your Name]

[Your Contact Information]

✉️ Email Template #2: Polite Overdue Invoice Reminder

When to send: 1-3 days after the invoice is overdue.

If a payment becomes overdue, maintaining a courteous and professional tone is crucial. This template can help you draft a polite email reminding the client of the overdue payment:

Subject: Invoice #[Invoice Number] is overdue

Dear [Client's Name],


We hope this message finds you in good health and high spirits.

As per our records, payment for Invoice #[Invoice Number], which was due on [Due Date], is yet to be received. We understand that oversights happen, and this could well be an unintentional delay.

You can make the payment directly through the link below:

[Insert Link to Online Invoice]

If there is an issue preventing the payment or if you have any queries, please let us know. We value your business and are keen on resolving any potential issues.

Thank you for your immediate attention to this matter.

Best regards,

[Your Name]

[Your Contact Information]

✉️ Email Template #3: Early Overdue Invoice Reminder

When to send: 5-7 days after the invoice is overdue.

An early overdue reminder is a polite but firm notice that your payment has not been received and it's past due. It's still important to maintain a professional tone to ensure good relations with your clients. Here's an example:

Subject: Immediate attention required: Invoice #[Invoice Number] is overdue

Dear [Client's Name],


I hope you're doing well.

This is a gentle reminder that payment for Invoice #[Invoice Number] is now overdue. It was due to be paid on [Due Date] and we have yet to receive payment or hear from you regarding any payment issues.

To pay the invoice, simply click on the link below:

[Insert Link to Online Invoice]

Please ensure that this payment is made as soon as possible. If there are any issues or questions, don't hesitate to get in touch.

Thank you for your prompt attention to this matter.

Best regards,

[Your Name]

[Your Contact Information]

✉️ Email Template #4: Persistent Overdue Invoice Reminder

When to send: 14-21 days after the invoice is overdue.

If payment hasn't been made after a couple of reminders, it may be necessary to be a little more assertive. Here's how you could structure a persistent overdue reminder:

Subject: Urgent: Overdue payment for Invoice #[Invoice Number]

Dear [Client's Name],


I trust this email finds you well.

Despite our previous reminders, we note with concern that payment for Invoice #[Invoice Number], which was due on [Due Date], remains outstanding.

This is an urgent matter that requires your immediate attention.

To settle the invoice now, please follow the link below:

[Insert Link to Online Invoice]

If you have any queries regarding this invoice or if there's a problem that is delaying payment, we would appreciate it if you could let us know so that we can assist you further.

Thank you for your prompt action on this matter.

Best regards,

[Your Name]

[Your Contact Information]

Note: While it's crucial to get paid, it's also essential to maintain a good relationship with your clients. Balancing firmness with politeness in your payment reminders is key to achieving this.


✉️ Email Template #5: Final Overdue Invoice Reminder

When to send this email: 30-45 days after the invoice is overdue.

If your previous attempts have gone unnoticed or ignored, it's time for a final reminder. This message should convey the severity of the situation while maintaining a professional tone. Here's an example:

Subject: FINAL NOTICE: Urgent action required on overdue Invoice #[Invoice Number]

Dear [Client's Name],


Despite our previous reminders, we have not received payment or a response regarding Invoice #[Invoice Number], which is now [Number of Days] days overdue.

As a valued customer, we want to believe there is a reason for this delay. If there are any issues or concerns we are not aware of, please let us know as soon as possible.

Please note that if we do not receive payment or hear from you within the next [number of days], we may have to take further actions to collect this debt, which could include late fees or interest charges.

Please follow the link below to settle this invoice immediately:

[Insert Link to Online Invoice]

We value your business and trust this situation will be resolved promptly.

Best regards,

[Your Name]

[Your Contact Information]

✉️ Email Template #6: Invoice Paid Confirmation

When to send this email: As soon as payment is received.

Once you've received the overdue payment, it's important to send a payment confirmation to let your client know you've received the payment and appreciate their cooperation. Here's a template:

Subject: Payment Received for Invoice #[Invoice Number]

Dear [Client's Name],


We're writing to let you know that we've received your payment for Invoice #[Invoice Number]. Thank you for your prompt resolution of this matter.

Here are the payment details:

Invoice Number: #[Invoice Number]Amount Paid: [Amount]Date of Payment: [Date]

Please keep this email for your records.

If you have any questions or concerns, please feel free to reach out to us. We appreciate your business and look forward to serving you in the future.

Best regards,

[Your Name]

[Your Contact Information]

Note: Even though they've been late with payment, your client has ultimately made good on their obligation. This is an excellent opportunity to maintain a positive relationship going forward.


✉️ Email Template 7: Reminder for Partially Paid Invoice

When to send this email: As soon as you notice a partial payment has been made.

When a client has made a partial payment, it's important to acknowledge their effort while also reminding them of the remaining balance. Here's a template:

Subject: PARTIAL PAYMENT RECEIVED: Balance due on Invoice #[Invoice Number]

Dear [Client's Name],


We recently received a partial payment of [Partial Payment Amount] for Invoice #[Invoice Number]. Thank you for this payment.

However, please note that a balance of [Remaining Amount] is still due. To avoid late fees and maintain good standing, please complete the payment at your earliest convenience.

Please follow the link below to view and pay your remaining balance:

[Insert Link to Online Invoice]

We value your business and trust this matter will be resolved promptly.

Best regards,

[Your Name]

[Your Contact Information]

✉️ Email Template 8: Thank You Email for Timely Payments

When to send this email: As soon as a payment is received on or before its due date.

Cultivating positive client relationships is just as important as handling overdue payments. By acknowledging timely payments, you reinforce positive behavior and maintain good rapport with your clients. Here's a template:

Subject: THANK YOU: Payment Received for Invoice #[Invoice Number]

Dear [Client's Name],


We are writing to express our appreciation for your timely payment regarding Invoice #[Invoice Number].

Clients like you, who promptly meet payment schedules, help us continue to provide the quality service and products that you expect and deserve.

If you have any queries or need further assistance, feel free to contact us.

Once again, thank you for your payment. We look forward to continuing our business relationship.

Best regards,

[Your Name]

[Your Contact Information]

How to handle persistent non-payment

1. What to do if you don’t succeed?

If all your polite payment reminders, follow-ups, and conversations don't result in the client settling their account, it might be time to consider more stringent actions.

2. Engage a Collection Agency

While this should be your last resort, you might need to involve a collection agency if your internal collection efforts fail. These agencies specialize in recovering unpaid debt. Ensure to choose an agency that treats your clients with respect, maintaining your reputation in the process.

3. If all else fails, consider legal action

In certain cases, you might need to take legal action to recover the outstanding payment. Before you decide on this course, consult with an attorney to understand the possible legal and financial implications.

Automate your invoice reminders with Paidnice

Automating your invoice reminders can offer several benefits, such as reduced manual effort, timely reminders, and potentially faster payments.

Reduced Manual Effort

Automating the invoice reminder process frees up your time to focus on other crucial aspects of your business. With an automated system in place, you don't have to remember when to send out each reminder. The system does it for you.

Timely and Consistent Reminders

Invoice reminder software ensures reminders are sent out on schedule and consistently, reducing the risk of missed or delayed reminders. This consistency helps in reminding clients of their dues without fail.

Improved Payment Times

Automated reminders, especially when combined with easy online payment options, can potentially lead to faster payments. When a client receives a reminder with a direct link to pay online, it removes friction from the payment process.

Paidnice can send out timely reminders, manage your invoices, and even apply late fees and prompt payment discounts, ensuring your AR management is as efficient and effective as possible.

While our primary goal is to secure payment, preserving client relationships is equally important. The tone of your reminder emails, thus, plays a significant role in balancing these objectives.

These payment reminder templates and guidelines can serve as a starting point, but don't forget to personalize your approach based on the specific circumstances and relationship with each client.

How to set up invoice reminders

  1. Start a free 30 day trial: Register for a free account for 30 days to get started.
  2. Customize Your Reminders: Configure your reminders for before and after invoice due dates. Choose from our pre-made templates or craft your own unique ones, complete with your brand identity.
  3. Set it, and forget it: Our system automatically sends out your customized reminders with each invoice, even incorporating late fees or prompt payment discounts as per your preference.

Unlock the full potential of automated invoice reminders by taking advantage of our free 30-day trial. For more insights and step-by-step guidance, don't miss our getting started video. Try Paidnice today - get paid on time, every time the friendly way.

Over to you

Effective communication plays a crucial role in maintaining a healthy cash flow and positive client relationships. Remember, it's not just about getting paid on time; it's also about nurturing a respectful and mutually beneficial relationship with your clients.

Automation not only ensures consistent communication but also frees up your time to focus on your core business. With the right tools and approach, managing payments and maintaining positive client relationships becomes an easier task.

Embrace the art of writing payment reminders and let technology do the heavy lifting for you. Ensure your business continues to thrive with steady cash flow and strong client relationships.

Remember, effective communication is key, and a polite payment reminder email can go a long way towards achieving that goal.
Denym Bird
CEO of Paidnice
Denym is a software entrepreneur and writes about accounts receivables management for small business.