Debt collection software automates the work of following up on overdue invoices — sending reminders, applying late fees, offering payment options, and tracking every interaction. For small businesses, it replaces the manual spreadsheet-and-Gmail process with a system that runs on its own. Paidnice is debt collection software built for businesses using Xero and QuickBooks Online, so you can collect what you're owed without becoming a full-time collections team.

No. Paidnice is first-party debt collection software — it helps you collect your own overdue invoices directly from your customers. We're not a third-party collections agency, we don't buy debt, and we don't chase customers on your behalf. Every message Paidnice sends goes out from your business, in your tone, under your branding.

The 7-7-7 rule (sometimes called the 7 by 7 rule) comes from the US Consumer Financial Protection Bureau's Regulation F. It limits third-party debt collectors to no more than 7 phone call attempts within a 7-day period for the same debt. Importantly, this rule applies to debt collection agencies — not to businesses collecting their own invoices from their own customers (known as first-party collections). Paidnice users are almost always first-party creditors, so these specific limits don't apply. That said, good practice is still good practice: Paidnice lets you set sensible reminder cadences so you never feel like you're hassling customers.

A debt collection agency is a third-party service you hire to chase debt on your behalf, usually for a percentage of what they recover (20–50% is typical). Debt collection software like Paidnice lets you recover the debt yourself, automatically, for a flat monthly fee — which means you keep 100% of what's collected and control the tone of every message.

Yes — Paidnice is built specifically for small businesses. Most competitors are designed for collections agencies or enterprise AR teams and priced accordingly. Paidnice runs directly on top of Xero or QuickBooks Online, sets up in under an hour, and starts from plans designed for businesses sending dozens of invoices a month, not thousands.

Paidnice uses automation and rules-based logic rather than black-box AI to decide when to send reminders, apply fees, and escalate. The reason is simple: when it comes to collecting money from your customers, you want predictable, explainable actions — not an AI deciding on its own when to fire off a late fee. That said, we do use AI to help you draft reminder templates, summarise debtor activity, and spot payment-risk patterns across your customer base.

Yes. Paidnice is built natively on top of Xero and QuickBooks Online. Invoices, customers, and payments sync both ways, so your dunning activity stays in lockstep with your accounting system with no double entry.

The four that matter most: Days Sales Outstanding (DSO), Collection Effectiveness Index (CEI), Average Days Delinquent (ADD), and AR Turnover Ratio. Paidnice reports on all four, so you can see whether your collection process is actually improving cash flow — not just feeling busier.

Of course, watch a quick demo here where we run through how Paidnice works, and some of the unique setups you can run with it. We encourage you to watch the video, as that will likely answer most of your questions. If you still have questions after watching the video, book a demo here.