Summary
MYOB Acumatica is a strong ledger with basic collections tools. Dunning letters start 30 days past due, and overdue charges wait for a Calculate click and a review. Credit control software covers the rest: reading replies, logging a promised date, SMS and post, and chasing that runs on its own. Match the tool to your hardest job.
- Paidnice: Best for teams that want the whole chase handled. Paidnice reads each reply with AI and drafts the answer for a person to approve, pauses until the promised date, and posts fees to MYOB Acumatica as invoices. Credit checks through your Creditsafe API connection, on the Custom plan.
- ezyCollect: Best for AU and NZ mid-market teams that want credit checks on illion data and a payment portal in one platform. No published price.
- Quadient AR: Best for multi-subsidiary groups sending 500 or more invoices a month. Its strength is predicting payment dates, with cash application built in. Price on request.
- MYOB Acumatica on its own: Dunning letters by level, overdue charges, credit verification and statement cycles come included. A fee invoice is created when the letter is released.
Paidnice connects to your ERP on the Custom plan. Book a demo on your own data, and a specialist sets up the connection.
Debtor management software for MYOB Acumatica adds the chasing that Dunning Letter Management, overdue charges and the marketplace collections add-ons leave to a person. See Paidnice on your own MYOB Acumatica ledger in a demo.
What does MYOB Acumatica include for credit control by default?
MYOB's help documents dunning letters by level, overdue charges by charge code, credit verification, credit holds and statement cycles. Dunning and overdue charges each sit behind a feature switch, and level 1 defaults to 30 days past due.
| Control | In MYOB's help |
|---|---|
| Credit verification and holds | IncludedManual hold per customer |
| AR aging | IncludedForm AR631000 |
| Customer statements | IncludedCycles; shows charges |
| Reminders and dunning | IncludedNeeds a feature switch |
| Finance charges | IncludedManual Calculate step |
| Payment links and portal | PartialLinks US and Canada only |
| Email sending | IncludedDUNNINGLETTER mailing |
Source: MYOB help, dunning process setup, credit policy, overdue charges, MYOB Payments and the Modern Customer Portal admin guide.
- Each dunning level sets days past due, days to settle and a fixed fee. Level 1 defaults to 30 days past due with 3 days to settle. Source: MYOB, dunning process setup.
- A run is prepared per customer or per document on Prepare Dunning Letters, then released to print or to an email queue. A fee invoice is created on release unless the fee is 0.00. Source: MYOB, preparing dunning letters.
- Overdue charges run by charge code, each with its own rates and settings, after Calculate Overdue Charges. Source: MYOB, overdue charges.
- Dunning needs the Dunning Letter Management feature switch. On Acumatica, a partner's community reply from 1 November 2024 says the feature is standard in Financials with no extra cost to turn on. MYOB publishes no price for it.
What needs an add-on in MYOB Acumatica?
Three things sit outside the dunning screens: payment links through MYOB Payments, a call and activity record through a marketplace collections app, and SMS or multi-channel chasing through a debtor management tool.
MYOB Payments
Adds a payment link sent by email and a QR code on a printed invoice. MYOB's documentation says it works for merchants in the US and Canada only, so an Australian or New Zealand merchant should confirm with MYOB. Source: MYOB, MYOB Payments.
Crestwood Collections Management
Tracks calls, emails, notes and tasks against open receivables, runs multiple collection plans per customer and employee, and closes activities when the invoice is paid. Source: Acumatica Marketplace listing.
ezyCollect
Sends email, SMS, fax and post and gives a daily customers-to-call list, with payments written back to MYOB Acumatica, per ezyCollect's page. The page marks SMS with an asterisk. ezyCollect describes its product as debtor management.
What do MYOB Acumatica's dunning letters still miss?
A person selects the customers, processes the run and sends it. Overdue charges wait for a Calculate click, and no dunning screen holds the reply.
MYOB's documentation says you select the customer accounts, then print or send by email. The limits:
- Letters start from an overdue document. A letter goes to accounts with an overdue document, and the Add Coming-Due Documents option lists invoices not yet due on the same letter. Level 1 defaults to 30 days past due. A reminder to a customer with nothing overdue needs a business event, per a 13 August 2024 Acumatica community reply.
- Calculate Overdue Charges needs a click. A scheduled run that skips the Calculate step is known issue AC-50518 on the Acumatica platform MYOB Acumatica is built on. A charge nobody calculates never posts.
- A fixed fee per level. A percentage dunning fee is a feature request; the fee ignores the balance.
- No field for the reply. The dunning screens hold no reply or promise record. A marketplace add-on logs calls and notes. A promise nobody logs never reaches the cash forecast.
- SMS is not in the docs. The dunning documentation describes email and printed letters and names no SMS channel. Customers who ignore email get the same email again.
- Credit hold is manual. After the final level, the account becomes eligible for credit hold, and a person places the hold on Manage Credit Holds. The dunning pages describe no task to an account owner.
Where Paidnice fits: if you want to...
Paidnice runs the jobs MYOB Acumatica leaves to a person: reminders before the due date, replies read and logged, fees posted without a Calculate click, SMS and posted letters, and a hand-off to the owner.
| If you want to... |  MYOB Acumatica + add-on |  Paidnice |
|---|---|---|
| Remind before the due date | PartialLists coming-due docs | YesBefore and after due |
| Read replies and log a promised date | PartialAdd-on logs calls, notes | YesA person approves |
| Post late fees as invoices | PartialAfter Calculate, review | YesDraft or Approved |
| Send SMS and posted letters | PartialPrint; SMS undocumented | YesPosted in AU and NZ |
| Hand quiet accounts to an owner | Not documentedHold eligible at final | YesEscalation with record |
| Send parent and child statements | Not documentedMerges by branch/company | YesConsolidated, automatic |
Paidnice is good for you if you want to:
- Stop starting the run. Reminders, fees and interest run on the schedule you approve. A payment posted in MYOB Acumatica stops chasing straight away.
- Chase before day 30. Email and SMS reminders go out per customer group, before the due date as well as after. Posted letters, printed and posted in Australia and New Zealand, reach customers who ignore both.
- Charge a percentage or interest. Fees and interest post to MYOB Acumatica as invoices, Draft or Approved, compounding on or off. The charge sits in the customer's payables, which is leverage.
- Have the reply read for you. Paidnice reads the reply, drafts the answer, logs the promised date and pauses chasing until then. A person approves every send.
- Give the final letter an owner. An escalation hands the account to its owner at the day count you set or on a credit-limit breach, with every chase on record.
Paidnice customers cut overdue invoices by 70% in their first 30 days.
MYOB Acumatica runs on the Custom plan. An implementation specialist, a dedicated account manager and credit checks through your Creditsafe API connection come with it.
MYOB Acumatica credit control tools compared (2026)
MYOB Acumatica's native dunning, Paidnice, ezyCollect and Quadient AR, compared on plan, channels, reply handling, fees and interest, multi-entity support and fit. Quadient AR suits groups sending 500 or more invoices a month.
| MYOB Acumatica native | Paidnice |  ezyCollect |  Quadient AR | |
|---|---|---|---|---|
| Plan | Included with MYOB | Custom plan, any volume | Quote only | Quote only |
| Channels | Email, printed letter | Email, SMS, letters | Email, SMS, post | Email, calls, tasks |
| Reads reply, holds run | Not documentedA person reads it | YesPauses to the date | Not documentedNo public source | Not documentedNo public source |
| Fees and interest | PartialAfter Calculate | YesInvoices, Draft/Approved | Not documentedNo public source | Not documentedNo public source |
| Multi-entity | Not documentedConsolidated by branch | YesParent statements | Not documentedNo public source | YesMulti-subsidiary |
| Best for | Teams happy to run letters from day 30 | Teams that want replies read and chasing run | AU and NZ mid-market teams wanting SMS, post | Groups sending 500+ invoices a month |
Our guide to credit control for ERPs covers every ERP we connect.
How to choose debtor management software for MYOB Acumatica
Pick a tool that syncs both ways with MYOB Acumatica, chases before and after the due date on its own, and shows you the reply next to the invoice.
Ask each vendor these six questions. Each maps to a control MYOB Acumatica has or lacks.
- Does a payment posted in MYOB Acumatica stop the chase? A two-way sync is the essential. A letter sent after the payment landed costs the relationship.
- Does it remind before the due date? Level 1 dunning defaults to 30 days past due. Ask whether the tool also reminds customers with nothing overdue yet.
- Does a reply with a date pause the sequence? The Prepare Dunning Letters run has no field for a promise and does not wait for one.
- Do fees and interest post without a Calculate click? Look for a percentage, a flat fee or interest that lands on the ledger as an invoice on its own.
- What happens after the final letter? MYOB Acumatica makes the customer eligible for credit hold. Look for a task to a named owner and a posted final notice.
- Which channels beyond email and print? SMS and posted letters on the same schedule reach the customers who ignore email.
Nice to have: a customer portal with a pay link, monthly statements that go out on their own, and credit checks.
See Paidnice on your MYOB Acumatica ledger
A Paidnice demo on your own MYOB Acumatica ledger shows which customers it would chase first, how your dunning levels become schedules, and how a payment in MYOB Acumatica stops the chase.
Book a demo with your MYOB Acumatica data. An implementation specialist sets up the connection after the demo. Paidnice customers cut their average wait for payment in half, within 30 days.
On Acumatica itself? Read credit control software for Acumatica. On SAP Business One? Read credit control software for SAP Business One.
MYOB Acumatica credit control: common questions
Short answers on MYOB Acumatica dunning letters, overdue charges, channels and the Paidnice connection.
Does MYOB Acumatica send dunning letters automatically?
Partly. Preparation can run on an automation schedule. A person still selects the customers on the Prepare Dunning Letters form, processes the run and releases the letters to print or email. Level 1 defaults to 30 days past due, and the Add Coming-Due Documents option lists invoices not yet due on the same letter.
How do you run dunning letters in MYOB Acumatica?
The documented cycle runs across six forms:
- Run AR Aging (AR631000).
- Open Prepare Dunning Letters (AR521000), tick customers, Process.
- Open Print/Release Dunning Letters (AR522000); emails wait in Emails Pending Processing (SM507000).
- Open Calculate Overdue Charges (AR507000), Calculate, review, Process All.
- Open Manage Credit Holds for anyone past the final letter.
Can MYOB Acumatica charge late fees and interest?
Yes, in two ways. Each dunning level carries a fixed fee, raised as an invoice on release unless the fee is 0.00. Overdue charges run by charge code, after a person runs Calculate Overdue Charges. Paidnice runs the same job from a policy and posts the charge to MYOB Acumatica as an invoice, Draft or Approved.
Can MYOB Acumatica send reminders by SMS or post?
By post, yes: dunning letters can be printed for posting. SMS is not named in MYOB's dunning documentation. Paidnice on the Custom plan adds SMS and letters printed and posted in Australia and New Zealand, on the same schedule as email, starting before the due date.
Does Paidnice connect to MYOB Acumatica?
Yes, on the Custom plan. Invoices, payments and credit notes sync instantly, and fees and interest post back as invoices. Reminders, SMS, posted letters, statements and escalations run on top of your dunning levels. The first reminder can go out before the due date. An implementation specialist sets it up after the demo.
Stop chasing invoices.
Start getting paid.
Paidnice is accounts receivable automation that enforces your payment terms. On the Custom plan it connects to your ERP, and a specialist sets it up after a demo.
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