Summary
Acumatica is a strong ledger with basic collections tools. Dunning letters start 30 days past due, overdue charges wait for a person to click Calculate, and collections tracking comes from marketplace apps. Credit control software covers the rest: reading replies, SMS and post, and fees that post on their own. Choose by the job your team finds hardest.
- Paidnice: Best for teams that want the whole chase handled. Paidnice reads each reply with AI and drafts the answer for a person to approve, sends SMS and posted letters, and posts fees to Acumatica as invoices. Credit checks through your Creditsafe API connection, on the Custom plan.
- ezyCollect: Best for AU and NZ mid-market teams that want credit checks on illion data and a payment portal in one platform. Price on request.
- Quadient AR: Best for multi-subsidiary groups sending 500 or more invoices a month. Its strength is predicting payment dates, with cash application built in. Price on request.
- Acumatica on its own: Credit limits, dunning letters, overdue charges and statements come in the Financials module. The customer payment portal is an optional add-on.
Paidnice connects to your ERP on the Custom plan. Book a demo on your own data, and a specialist sets up the connection.
Credit control software for Acumatica adds the work that Acumatica's dunning letters, overdue charges and the optional Customer Portal leave to a person. That work is replies, promised dates, SMS, fees without a Calculate click and credit holds. Book a demo to see Paidnice run on your own Acumatica ledger.
What does Acumatica include for credit control by default?
Acumatica's Financials module covers credit limits, dunning letters, overdue charges and statements in all four Distribution Edition sizes. Dunning and overdue charges each need a feature switch turned on.
| Documented in Acumatica | Status |
|---|---|
| Credit limits and holds | IncludedBlock or warn on orders |
| AR aging | IncludedCustomer aging reports |
| Statements | IncludedOpen item or balance fwd |
| Reminders and dunning | PartialComing-due is an option |
| Finance charges | PartialCalculate click a cycle |
| Payment links and portal | Add-onPortal sold separately |
| Email sending | IncludedDunning email template |
Source: Acumatica, Licensing Guide, October 2024; Acumatica, accounts receivable page; MYOB Acumatica help, overdue charges, preparing dunning letters and customer statements.
- Credit management enforces limits at order entry and invoicing, blocks or warns, and supports parent-child credit and temporary limit increases. Source: Acumatica, accounts receivable page.
- Dunning letters work once the Dunning Letter Management feature is enabled; a community member describes the dunning letter as a standard form. Level 1 defaults to 30 days past due with 3 days to settle, and each further level adds 30 days. Source: MYOB Acumatica help, dunning process setup.
- Prepare Dunning Letters builds the batch, Print/Release Dunning Letters emails or prints it, and both screens accept automation schedules. Source: an Acumatica community member, dunning letter email template thread, 11 November 2025.
- Overdue charges are set per overdue charge code with its own rate and calculation method, one charge document per customer, once the Overdue Charges feature is on. Source: MYOB Acumatica help, overdue charges.
What needs an add-on in Acumatica?
Two things are sold separately: the self-service Customer Portal, marked optional in every size of the October 2024 licensing guide, and collections activity tracking, sold by marketplace apps.
Customer Portal for Acumatica Payments
Self-service portal where customers view and pay invoices. Marked "+" (available as optional) in all four Distribution Edition sizes. Source: Acumatica, Licensing Guide, October 2024.
Customer Portal (CRM)
The general customer portal is a separate optional line in the same guide, with CRM required. Source: Acumatica, Licensing Guide, October 2024.
Marketplace collections apps
Crestwood Collections Management tracks calls, emails, notes and tasks against open receivables and closes activities when an invoice is paid. Source: Acumatica, marketplace listing.
CPA Practice Advisor reports that Acumatica 2026 R1 added an AI Assistant and anomaly detection. Acumatica's own AR automation blog mentions AR anomaly detection and describes no collections agent.
What does Acumatica's native dunning still miss?
Acumatica's dunning sends the letter and posts the charge, but a person clicks Calculate for the fee, sets up coming-due letters and handles everything after the reply.
- Click Calculate every cycle. Automation schedules skip the Calculate step on overdue charges; a community thread dated 25 March 2026 reports issue AC-50518 still open in 2026 R1. A cycle nobody clicks posts no charge.
- Add coming-due documents yourself. Dunning letters cover overdue documents by default, and invoices not yet due need the Add Coming-Due Documents option. Default level 1 is 30 days past due, and the first contact is a letter.
- Charge a fixed fee per level. A percentage dunning fee is still a feature request, so a small invoice and a large one carry the same fee.
- Check the filter before Process. A customer report answered on 30 September 2026 describes filtering to 60+ days and charging every document, because only filters with a default value apply.
- Read the reply and place the hold yourself. After the final letter the customer drops out of dunning and waits on Manage Credit Holds, per the MYOB Acumatica help. The promised date stays in an inbox.
- Send any SMS from another tool. The dunning help describes email and print and names no SMS option, so a customer who ignores email gets a printed letter at most.
The letter history is in Acumatica and the reply is in a mailbox, so you check two places for one customer.
Where Paidnice fits: if you want to...
Paidnice runs its full feature set on Acumatica through the Custom plan, and covers the six jobs below that dunning letters and the portal add-on leave to a person.
| If you want to... |  Acumatica + add-on |  Paidnice |
|---|---|---|
| Remind before the due date | PartialComing-due is an option | YesPre-due steps |
| Read replies, log a promised date | Not documentedNot in dunning docs | YesPerson approves drafts |
| Post late fees on a schedule | PartialCalculate click a cycle | YesPosted as invoices |
| Send SMS and posted letters | Not documentedDocs list email, print | YesSame schedule as email |
| Hand quiet accounts to an owner | PartialCredit holds by hand | YesEscalates at a day count |
| Chase by customer group | Not documentedPer-group not in docs | YesPer contact group |
Paidnice is good for you if you want to:
- Stop chasing the moment a payment posts. Invoices, payments and credit notes sync from Acumatica instantly, so a payment posted in Acumatica stops chasing straight away.
- Reach the customer before day 30. A reminder sequence runs before and after the due date by email, SMS and posted letter, on a schedule per customer group.
- Have the reply read and the run held. Paidnice reads the reply, drafts the answer, logs the promised date and pauses chasing until then. A person approves before anything sends.
- Run fees without a Calculate click. A fee is a percentage, a flat amount or interest per annum, compounding on or off, posted into Acumatica as its own invoice, Draft or Approved.
- Give the final letter a named owner. At the day count you choose, or on a credit-limit breach, an escalation goes to a named owner.
Paidnice customers cut their average wait for payment in half, within 30 days. Acumatica runs on the Custom plan. Credit checks through your Creditsafe API connection, an implementation specialist and a dedicated account manager come with it.
Acumatica credit control tools compared (2026)
Four options, Acumatica's native dunning, Paidnice, ezyCollect and Quadient AR, compared on plan, channels, reply handling, fees to the ledger, multi-entity support and fit.
| Acumatica native | Paidnice |  ezyCollect |  Quadient AR | |
|---|---|---|---|---|
| Plan | IncludedFinancials module | Custom planERP connections | Not published | Quote only |
| Channels | PartialEmail, print | YesEmail, SMS, letters | YesEmail, SMS, post | YesEmail, calls, tasks |
| Reads reply, holds run | Not documentedNot in dunning docs | YesPerson approves | Not published | Not published |
| Fees and interest | PartialManual Calculate | YesPosted as invoices | Not published | Not published |
| Multi-entity | Not published | YesParent statements | Not published | YesMulti-subsidiary |
| Best for | Teams fine with letters and a monthly click | Teams that want replies read and fees posted | AU and NZ mid-market teams on an ERP | Groups tracking calls across subsidiaries |
Our guide to credit control for ERPs covers every ERP we connect.
How to choose credit control software for Acumatica
Pick a tool that syncs both ways with Acumatica, so chasing stops when a payment posts in the ERP, and ask each vendor the six questions below.
- Does a payment posted in Acumatica stop the chase? Two-way sync of invoices, payments and credit notes is the essential.
- Does it remind before the due date? Acumatica's dunning letters cover overdue documents by default, and coming-due documents need the Add Coming-Due Documents option.
- Does the fee run without a Calculate click? Acumatica's overdue charges wait for someone to click Calculate each cycle.
- Does a reply with a date pause the sequence? Acumatica's dunning documentation describes no promised-date field, so plan for the next letter to go out regardless.
- What happens after the final letter? Acumatica drops the customer out of dunning and waits on Manage Credit Holds.
- Do fees post as invoices in Acumatica? Keep the balance in Acumatica equal to the balance the customer owes.
See Paidnice on your Acumatica ledger
A Paidnice demo on your own Acumatica ledger shows which accounts it would chase first, where a pre-due reminder and a scheduled fee land, and how a payment stops the chase.
Book a demo with your own Acumatica data: nothing runs until you approve the draft policies. An implementation specialist sets up the connection after the demo. Customers cut overdue invoices by 70% in their first 30 days.
On MYOB Acumatica? Read debtor management software for MYOB Acumatica. On NetSuite? See credit control software for NetSuite, or the full ERP guide.
Acumatica credit control: common questions
Five short answers on what Acumatica's dunning letters and overdue charges do on their own, and what Paidnice adds on the Custom plan.
Does Acumatica send dunning letters automatically?
Yes, once the levels are set. Prepare Dunning Letters and Print/Release Dunning Letters both accept automation schedules, as an Acumatica community member explains. By default letters cover overdue documents, with level 1 at 30 days past due, and the Add Coming-Due Documents option brings in invoices not yet due.
Can Acumatica charge late fees and interest?
Yes. Each dunning level carries a fixed fee, and overdue charges run on the Calculate Overdue Charges form, each charge code with its own rate and calculation method. A person clicks Calculate first, and a community thread dated 25 March 2026 reports the automation gap (AC-50518) still open in 2026 R1.
Can Acumatica send reminders by SMS or post?
SMS is not documented. The MYOB Acumatica dunning help describes email and print, and names no SMS option. Paidnice on the Custom plan adds SMS and posted letters on the same schedule as the email reminders.
What happens after the final dunning letter in Acumatica?
The customer is excluded from further dunning and can be selected on the Manage Credit Holds form, where a person places the hold. Default levels sit 30 days apart. Collections calls, notes and tasks come from a marketplace add-on. Paidnice sends the escalation to a named owner at the day count you choose.
Does Paidnice connect to Acumatica?
Yes, on the Custom plan. Invoices, payments and credit notes sync instantly. Fees and interest post back as invoices, Draft or Approved, with UK base-rate interest indexed automatically. Reminders, SMS, posted letters, statements and escalations run on top.
Stop chasing invoices.
Start getting paid.
Paidnice is accounts receivable automation that enforces your payment terms. On the Custom plan it connects to your ERP, and a specialist sets it up after a demo.
Book a demo
