★★★★★160+It's removed 99% of the chasing!Mantas S.

Turn invoice queries into tickets in Zendesk.

Paidnice is accounts receivable automation for Xero & QuickBooks that turns every invoice query from the customer portal into a helpdesk ticket, so disputes get fixed before they hold up payment.

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Customer portal

INV-1057 · Acme Inc$860.00Pay nowQuery this invoice

"PO number is missing"Sam Lee · 9:41

TICKET

Views › Billing

#4821

INV-1057: PO number missingSam Lee · Acme Inc

New

#4817

Update billing addressHarbor & Co

Open

#4809

Copy of March invoiceLumen Ltd

Pending

#4802

Change of contactNorthline Ltd

Solved

#4796

Credit note requestKim Lin

Solved

Also

Invoice disputes handled where your support team works

Customers raise a query on the invoice in the portal. Paidnice sends it to your helpdesk as a ticket with everything your team needs to fix it.

Customers raise the query on the invoice itself

The portal invoice page has a Query this invoice option next to Pay now, so customers tell you what is wrong in the same place they would pay.

Every query opens a ticket with the invoice attached

The ticket carries the customer, invoice number, amount and the query itself, so support can fix it without asking finance.

Works with Zendesk, Freshdesk and Intercom

Any helpdesk Zapier or Make can create a ticket in will work. Escalations can open tickets too.

Everything you expect from great accounts receivable software

Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.

Reminder sequence for one customer: email, SMS, escalation to a senior sender and a scheduled call, with the escalated email being sent

Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

Multi-channel reminders by email, SMS and call, from your own domain.
Smart scheduling sends at each customer’s best time.
Dynamic templates adjust tone to payment history.
Sender escalation moves late reminders to a senior sender.
Quote expiry reminders so deals never lapse.

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A customer email giving a PO number, a payment date and a payment plan request, and the Paidnice AI panel showing the PO added to the invoice, the promise to pay logged with chasing paused, the invoice resent, and a payment plan and a drafted reply waiting for approval

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

PO numbers captured from replies and added to the invoice.
Promises to pay logged, with chasing paused until then.
Actions run automatically or wait in a queue for your approval.
Replies drafted for you to send.

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Payment terms for a customer group, set up as scheduled rules: reminder on the due date, late fee on the first of the month, customer statement on the first, and escalation to a call after the invoice goes overdue, with one overdue invoice running through them in order

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

Late fees & interest applied when invoices go overdue.
Early payment discounts reward customers who pay fast.
Payment plans in installments, synced to Xero and QuickBooks.
Customer groups each get their own terms and rules.
Automatic statements on the schedule you set.

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Accounts ranked by risk with an escalation thread where the team assigns a call and records the promised payment date

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

Escalate & act when an invoice needs a person.
Dispute workflows raise letters and tasks when customers push back.
Team collaboration: tasks, notes and owners in one place.
Custom alerts when an account needs attention.

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A branded, self-service portal that removes every excuse between your customer and the Pay button.

Your brand, front and center: custom domain, logo and colors.
One-click payments by card, ACH, BACS and direct debit.
24/7 access to statements, invoices and payment.

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Accounts receivable reporting: DSO trending down, aged receivables by bucket, reminder template open rates, three customers ranked by risk score, and the connected Xero and QuickBooks organizations with an option to connect another

Complete visibility of receivables performance, across every entity you manage.

Aging analysis with historical comparisons.
DSO tracking by account, entity and contact.
Template performance shows which wording gets paid.
Multi-entity reporting across every Xero or QuickBooks organization.
Customer insights: payment patterns and risk scores.

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Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

A branded, self-service portal that removes every excuse between your customer and the Pay button.

Complete visibility of receivables performance, across every entity you manage.

Helpdesk integration questions

How does a customer query become a ticket?

When a customer queries an invoice in the portal, Paidnice sends a webhook. A Zap in Zapier or a scenario in Make opens the ticket in your helpdesk.

Which helpdesks work?

Zendesk, Freshdesk, Intercom and any helpdesk Zapier or Make can create a ticket in.

Can escalations become tickets too?

Yes. Paidnice sends a webhook when an escalation is raised and again as it is assigned, completed or canceled, with the customer, invoice and notes.

Which plan do I need?

The Pro plan, which includes webhooks. See pricing.

Does chasing continue while a ticket is open?

Set an expected payment date on the invoice or the customer and collection pauses until that date. If the invoice is still unpaid then, chasing resumes.

Chase automatically

Enforce your terms

Get paid, and see it coming

Turn invoice queries into tickets in Zendesk.

Trusted with over $1,200,000,000 collected across 1,070,000 invoices since 2022.

Invoice disputes handled where your support team works

Customers raise the query on the invoice itself

Every query opens a ticket with the invoice attached

Works with Zendesk, Freshdesk and Intercom

Everything you expect from great accounts receivable software

2 to 3 hours a week of chasing handed back to the team

Connect Paidnice to the software you already run every day

Helpdesk integration questions

Meet the team that built Paidnice

Bring your helpdesk into your collections with Paidnice

Turn invoice queries into tickets in Zendesk.

Trusted with over $1,200,000,000 collected across 1,070,000 invoices since 2022.

Invoice disputes handled where your support team works

Customers raise the query on the invoice itself

Every query opens a ticket with the invoice attached

Works with Zendesk, Freshdesk and Intercom

Ensure consistency Never miss a follow-up again

AI that works with you Act on every customer reply

Automated actions Turn payment terms into action

Spot risks See everything, miss nothing

Client portal Make paying you effortless

Accounts receivable reporting Make data-driven decisions

2 to 3 hours a week of chasing handed back to the team

Connect Paidnice to the software you already run every day

Helpdesk integration questions

Meet the team that built Paidnice

Bring your helpdesk into your collections with Paidnice