★★★★★160+It's removed 99% of the chasing!Mantas S.

Send SMS reminders through Twilio.

Paidnice is accounts receivable automation for Xero & QuickBooks that can send its SMS reminders through your own Twilio account, so customers get reminders from your number at your rates.

Trusted with over $1,200,000,000 collected across 1,070,000 invoices since 2022.

and counting

Your SMS provider, Paidnice’s reminder schedule

Paidnice decides when to chase and writes the message. Twilio sends it from your number and bills you directly.

Reminders from your own number

Customers see the number they already know, and replies go to your Twilio number.

Your rates, with no Paidnice SMS fee

Messages sent through your provider are billed by your provider. Paidnice does not add its own SMS charge.

The same schedule and policies, whichever way it sends

Customer groups, timing and templates stay in Paidnice. Switch any SMS policy to your provider without rebuilding your schedule.

It’s the debt collection system I’ve been looking for, for the last 15 years.
Tyler Caskey Partner, The Bean Counters Said on the Accounting Apps Podcast

Everything you expect from great accounts receivable software

Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.

Reminder sequence for one customer: email, SMS, escalation to a senior sender and a scheduled call, with the escalated email being sent

Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

  • Multi-channel reminders by email, SMS and call, from your own domain.
  • Smart scheduling sends at each customer’s best time.
  • Dynamic templates adjust tone to payment history.
  • Sender escalation moves late reminders to a senior sender.
  • Quote expiry reminders so deals never lapse.
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A customer email giving a PO number, a payment date and a payment plan request, and the Paidnice AI panel showing the PO added to the invoice, the promise to pay logged with chasing paused, the invoice resent, and a payment plan and a drafted reply waiting for approval

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

  • PO numbers captured from replies and added to the invoice.
  • Promises to pay logged, with chasing paused until then.
  • Actions run automatically or wait in a queue for your approval.
  • Replies drafted for you to send.
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Payment terms for a customer group, set up as scheduled rules: reminder on the due date, late fee on the first of the month, customer statement on the first, and escalation to a call after the invoice goes overdue, with one overdue invoice running through them in order

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

  • Late fees & interest applied when invoices go overdue.
  • Early payment discounts reward customers who pay fast.
  • Payment plans in installments, synced to Xero and QuickBooks.
  • Customer groups each get their own terms and rules.
  • Automatic statements on the schedule you set.
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Accounts ranked by risk with an escalation thread where the team assigns a call and records the promised payment date

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

  • Escalate & act when an invoice needs a person.
  • Dispute workflows raise letters and tasks when customers push back.
  • Team collaboration: tasks, notes and owners in one place.
  • Custom alerts when an account needs attention.
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A customer’s branded payment portal showing open invoices, a pay-all button and payment methods, with a card payment confirmed

A branded, self-service portal that removes every excuse between your customer and the Pay button.

  • Your brand, front and center: custom domain, logo and colors.
  • One-click payments by card, ACH, BACS and direct debit.
  • 24/7 access to statements, invoices and payment.
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Accounts receivable reporting: DSO trending down, aged receivables by bucket, reminder template open rates, three customers ranked by risk score, and the connected Xero and QuickBooks organizations with an option to connect another

Complete visibility of receivables performance, across every entity you manage.

  • Aging analysis with historical comparisons.
  • DSO tracking by account, entity and contact.
  • Template performance shows which wording gets paid.
  • Multi-entity reporting across every Xero or QuickBooks organization.
  • Customer insights: payment patterns and risk scores.
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Digital Marketing AgencyAustralia

Customer story

Paid the same day it invoices

“It’s perfect set-and-forget automation. We went from chasing payments to getting paid the same day we invoice out.”
Will QuFounder, RankRise
Read RankRise’s story →
Same dayPaid the day they invoice
Under a monthTo clear the backlog
95%SMS open rate

Connect Paidnice to the software you already run every day

Accounting, payments, CRM and team tools. Paidnice reads invoices from your ledger, takes payment through your provider and logs every email in your CRM.

See all integrations →

Twilio integration questions

How do I send Paidnice SMS through Twilio?

Set your SMS policy to send through your own provider. Paidnice then passes the message text and the customer’s number through a Zapier or Make step, or your own code, to Twilio, which sends it from your number. Our team can help you set it up.

What happens to replies and opt-outs?

Replies and opt-outs go to your Twilio number, so your provider handles them.

Does Paidnice charge for SMS sent through my provider?

No. Your provider bills you for those messages. Paidnice does not add its SMS fee.

Which providers work?

Twilio, and any SMS provider with an API that Zapier, Make or your own code can call.

Do I need my own provider to send SMS?

No. Paidnice sends SMS itself on every plan, with dedicated routes for the US, UK, Australia and New Zealand. Use your own provider when you want your own number or rates.

Which plan do I need?

The Pro plan, which includes webhooks. See pricing.

Bring SMS into your collections with Paidnice

Book a demo to learn more about how Paidnice and SMS can help you take the pain out of getting paid.

Rated 5 stars, 160+ reviews · Xero App of the Year