★★★★★160+It's removed 99% of the chasing!Mantas S.

Integrate Microsoft Teams with Paidnice.

Paidnice is accounts receivable automation for Xero & QuickBooks that posts escalations, late fees and customer queries to your Microsoft Teams channels, so finance and sales see overdue accounts without logging in.

Trusted with over $1,200,000,000 collected across 1,070,000 invoices since 2022.

and counting

Overdue accounts in the Teams channels your finance team already uses

Paidnice posts each event as a card with the customer, invoice and amount. Choose the events and the channel for each.

Escalations posted to the right team

When an account escalates to a phone call or letter, the card names the customer, invoice, amount and owner, with a link back to Paidnice.

Customer queries get answered the same day

When a customer queries an invoice in the portal, the query posts to your accounts channel so someone fixes it before the next reminder.

Set up for you, on every plan

Tell us which events go to which channel and the Paidnice team builds the connection to your Microsoft Teams.

It’s the debt collection system I’ve been looking for, for the last 15 years.
Tyler Caskey Partner, The Bean Counters Said on the Accounting Apps Podcast

Everything you expect from great accounts receivable software

Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.

Reminder sequence for one customer: email, SMS, escalation to a senior sender and a scheduled call, with the escalated email being sent

Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

  • Multi-channel reminders by email, SMS and call, from your own domain.
  • Smart scheduling sends at each customer’s best time.
  • Dynamic templates adjust tone to payment history.
  • Sender escalation moves late reminders to a senior sender.
  • Quote expiry reminders so deals never lapse.
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A customer email giving a PO number, a payment date and a payment plan request, and the Paidnice AI panel showing the PO added to the invoice, the promise to pay logged with chasing paused, the invoice resent, and a payment plan and a drafted reply waiting for approval

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

  • PO numbers captured from replies and added to the invoice.
  • Promises to pay logged, with chasing paused until then.
  • Actions run automatically or wait in a queue for your approval.
  • Replies drafted for you to send.
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Payment terms for a customer group, set up as scheduled rules: reminder on the due date, late fee on the first of the month, customer statement on the first, and escalation to a call after the invoice goes overdue, with one overdue invoice running through them in order

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

  • Late fees & interest applied when invoices go overdue.
  • Early payment discounts reward customers who pay fast.
  • Payment plans in installments, synced to Xero and QuickBooks.
  • Customer groups each get their own terms and rules.
  • Automatic statements on the schedule you set.
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Accounts ranked by risk with an escalation thread where the team assigns a call and records the promised payment date

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

  • Escalate & act when an invoice needs a person.
  • Dispute workflows raise letters and tasks when customers push back.
  • Team collaboration: tasks, notes and owners in one place.
  • Custom alerts when an account needs attention.
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A customer’s branded payment portal showing open invoices, a pay-all button and payment methods, with a card payment confirmed

A branded, self-service portal that removes every excuse between your customer and the Pay button.

  • Your brand, front and center: custom domain, logo and colors.
  • One-click payments by card, ACH, BACS and direct debit.
  • 24/7 access to statements, invoices and payment.
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Accounts receivable reporting: DSO trending down, aged receivables by bucket, reminder template open rates, three customers ranked by risk score, and the connected Xero and QuickBooks organizations with an option to connect another

Complete visibility of receivables performance, across every entity you manage.

  • Aging analysis with historical comparisons.
  • DSO tracking by account, entity and contact.
  • Template performance shows which wording gets paid.
  • Multi-entity reporting across every Xero or QuickBooks organization.
  • Customer insights: payment patterns and risk scores.
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AccountingNew Zealand

Customer story

2 to 3 hours a week of chasing handed back to the team

“You’ve taken away a pain point and made the ability to manage something that’s difficult into something that’s actually enjoyable.”
Marc ProctorBullot & Rankine
Read Bullot & Rankine’s story →
2 to 3 hoursOf chasing back every week
ImmediateDrop in debtor days
InboxReminders clients recognize

Connect Paidnice to the software you already run every day

Accounting, payments, CRM and team tools. Paidnice reads invoices from your ledger, takes payment through your provider and logs every email in your CRM.

See all integrations →

Microsoft Teams integration questions

How do I connect Microsoft Teams to Paidnice?

Tell us which channel each alert should go to. The Paidnice team builds the connection for you, on every plan.

Which events can post to Microsoft Teams?

Escalations when they are raised, assigned, completed or canceled, customer queries from the portal, and any action you choose to track, such as a late fee or an SMS.

Can different alerts go to different channels?

Yes. For example, escalations to Credit control and customer queries to Accounts.

Does it work with Discord or Google Chat?

Yes. The same alerts can post to Discord or Google Chat. See Slack alerts.

Which plans include Microsoft Teams alerts?

All of them. Paidnice is priced by invoice volume, not by your revenue. See pricing.

Microsoft Teams

Bring Microsoft Teams into your collections with Paidnice

Book a demo to learn more about how Paidnice and Microsoft Teams can help you take the pain out of getting paid.

Rated 5 stars, 160+ reviews · Xero App of the Year