Summary
Dunning software for B2B invoices chases customers who owe money on payment terms, using scheduled reminders, statements, late fees and escalation. Card dunning retries failed card charges instead. Shortlist invoice dunning tools by revenue band and ledger, because Chaser prices by revenue, Upflow by invoice value, Kolleno per user and Paidnice by invoice volume.
- Paidnice: Best for Xero and QuickBooks Online, from $69 a month, priced by invoice volume, not by revenue.
- Chaser: Best for published revenue-band pricing and a partner collections route, from $259 a month under $5m revenue.
- Upflow: Best for analytics-led teams. Its last published prices were $440 a month for Grow and $880 for Scale; current prices are hidden, so request a quote.
You search for dunning software because a customer's invoice has passed its terms, and the first results talk about expired cards and retry schedules. Your customer pays by bank transfer once their accounts payable team has approved the invoice, so there is no card to retry.
Here is what separates invoice dunning from card dunning, which steps each of ten tools runs, what they cost, and how to choose by revenue band and ledger.
What is the difference between invoice dunning and card dunning?
Invoice dunning chases a customer who owes money on payment terms, while card dunning retries a card or debit charge that failed. Each one has its own tools, so check the type before you compare prices.
| Invoice dunning | Card dunning | |
|---|---|---|
| The trigger | An invoice on terms passes its due date | An automatic charge is declined |
| Where the data lives | Your accounting ledger or ERP | Your billing platform |
| What the software does | Sends reminders and statements, adds late fees, escalates to a person | Retries the charge and asks the customer to update the card |
| What ends it | The payment is recorded against the invoice in the ledger | A retry succeeds, or the retry schedule runs out |
| Tools by type | Paidnice, Chaser, Upflow, Kolleno, Invoiced, Tesorio, Gaviti, HighRadius, Satago, Credit Hound | Stripe Billing, Chargebee |
Stripe Billing retries failed subscription and invoice payments, and Chargebee adds reminder emails to its retries. If you sell subscriptions on cards and also raise invoices on terms, each stream needs its own process.
Free: Payment reminder email templatesCopy the reminder emails for before, on and after the due date.What jobs should invoice dunning tools handle?
Invoice dunning tools should run every reminder from your ledger data and stop when the invoice is paid or the customer has a reason to wait. Five jobs separate a dunning tool from a mail merge:
- Run a different schedule for each customer group.
- Stop the next step when a payment reaches the ledger.
- Pause on a promised date or an open dispute.
- Escalate from an email to a phone task, a letter or a credit stop.
- Give the customer a place to see every open invoice and pay.
Our guide to the stages of the dunning process covers what to send at each step.
How many reminders should a dunning schedule send?
Plan a dunning schedule around about four email reminders, then use other channels for invoices that stay unpaid. Compare tools on the steps they run after those emails.
6 in 10 paid after one email reminder, 9 in 10 after four. Of credit invoices that got an email reminder, 6 in 10 were paid after one reminder and 9 in 10 after four. Credit invoices have payment terms of 1 day or more, and payment was checked 75 days after the due date.
What does a four-reminder schedule look like on one invoice?
A four-reminder dunning schedule moves the sender up as the invoice ages. This $8,400 invoice on 30-day terms uses the sender ladder Paidnice documents.
| When | Step | Sent from |
|---|---|---|
| Due date | Reminder 1, with the invoice PDF | accounts@ |
| 7 days overdue | Reminder 2, with a pay link | A named credit controller |
| 14 days overdue | Reminder 3, plus an SMS | A named credit controller |
| 21 days overdue | Reminder 4, with every open invoice listed and the late fee to come | A director |
| After reminder 4 | Phone task, letter or credit stop, assigned to a person | The invoice owner |
If the customer replies with a payment date, the schedule should wait until that date, then resume if the invoice is unpaid.
Which dunning steps does each tool run?
Of these dunning tools, Paidnice, Chaser and Upflow send letters, and Paidnice, Chaser, Upflow and Kolleno list calls. "None found" means no late fee feature on the vendor pages we read.
| Tool | Dunning channels | Late fees and interest |
|---|---|---|
| Paidnice | Email, SMS, WhatsApp, posted letters, recorded calls from Paidnice, and credit-stop tasks | Invoice late fee and statement interest, posted to the ledger |
| Chaser | Email, SMS, letters, automated calls | Yes, one set of rules across the account or selected debtors |
| Upflow | Email, SMS and letter send automatically; call and task are manual | Applied in the ERP, on NetSuite |
| Kolleno | Email, SMS, calls | None found |
| Invoiced | Smart Chasing reminders | Yes, flat or percentage, added as an invoice line |
| Tesorio | AI follow-ups and dunning | None found |
| Gaviti | Reminders, escalations and task prioritization | None found |
| HighRadius | Collections module within a wider finance suite | None found |
| Satago | Email, plus SMS on Premium and Platinum | Optional fee added to reminder emails |
| Credit Hound | Email chase cycles and account freezes | None found |
Which dunning software should be on your shortlist?
Your dunning shortlist depends on your size and ledger: Paidnice for Xero or QuickBooks Online teams, Chaser for published revenue bands, Upflow or Kolleno for analytics or cash application at mid-market size, and HighRadius for large enterprise credit teams.
1. Paidnice, best for Xero and QuickBooks Online
Paidnice is best for Xero and QuickBooks Online teams, from $69 a month, priced by invoice volume, not by revenue, so you pay for the work Paidnice does.
- Fits
- Any business from its first invoice up to $50m a year, or 50,000 invoices a year
- Plans
- Essentials covers 150 invoices a month at $69; Pro runs from 300 at $99 to 4,000 at $799. Custom, for ERP connections and custom integrations at any volume, starts at $999
- Ledgers
- Xero and QuickBooks Online; NetSuite, Sage Intacct, MYOB and Business Central on the Custom plan
- Rated
- 5.0 from 83 reviews on the Xero App Store; 4.9 on Capterra
Each customer group gets its own schedule of reminders, statements and optional late fees. Paidnice uses AI to read customer replies and draft the answer for a person to approve. Our invoice dunning product page shows the full schedule.
Best suited for: Xero or QuickBooks Online teams that want one policy per customer group, and ERP teams on Custom.
The limit: Paidnice does not connect to Sage 50 or Sage 200. Bureau credit checks run through Creditsafe on Custom; native checks from payment behavior run on every plan.
2. Chaser, best for published revenue-band pricing
Chaser, one of the oldest names in UK credit control, is best for teams that want published revenue bands, from $259 a month under $5m in annual revenue.
- Bands
- Compact under $5m, Core under $13m, Complete under $120m
- Ledgers
- Xero, QuickBooks Online, Sage, NetSuite, Business Central, SAP, Odoo
- Rated
- 4.98 from 374 reviews on the Xero App Store
Best suited for: Teams that want a known price per band and a partner collections route through Debitura.
The limit: Compact caps you at 4 users and 4 automated workflows, and statements run monthly on a fixed day.
3. Upflow, best for analytics-led collections
Upflow is best for teams that want AR dashboards and workflows. Its last published prices were $440 a month for Grow and $880 for Scale; current prices are hidden, so request a quote.
- Tiers
- Annual gross invoice value up to $10M on Starter, $25M on Grow, $50M on Scale, $100M on Accelerate, and above $100M on Entreprise (Upflow's spelling)
- Ledgers
- Xero and QuickBooks Online on every tier; NetSuite and Sage Intacct from Grow
- Add-on
- Upflow Payments, $390 a month plus transaction fees
Our Chaser and Upflow comparison covers both tools.
Best suited for: AR analytics, with branded customer portals from Grow.
The limit: Automatic actions send once a day on business days, and customers can make partial payments but not installment plans.
4. Kolleno, best for cash application
Kolleno is a London order-to-cash platform best for matching payments to invoices, from $650 per user a month, or $545 on annual billing.
- Plans
- BusinessPay under £1M turnover; Business Plus £1M to £100M; Enterprise above that
- Ledgers
- Xero, QuickBooks Online and Sage Intacct; NetSuite, Business Central and SAP on Enterprise
- Rated
- 4.9 from 117 reviews on G2
Best suited for: Larger teams that need bank-file and remittance matching in the same tool as chasing.
The limit: Workflow automation starts on Business Plus at $1,245 per user a month, and auto-reconciliation starts on Enterprise.
5. Invoiced, best for ERP-led invoice-to-cash teams
Invoiced, owned by Flywire, is best for mid-market and enterprise teams with several entities, last reported from about $299 a month; request current prices.
- Ledgers
- NetSuite, Sage Intacct, Dynamics 365, Workday, QuickBooks, Xero
- Rated
- 4.7 from 149 reviews on Capterra
Best suited for: Invoicing, chasing, cash application and a portal from one vendor.
The limit: Pricing is quote only, and it is billed per user.
6. Tesorio, best for mid-market SaaS and manufacturing
Tesorio is best for B2B SaaS and manufacturing teams that want AI collections beside forecasting, at a last reported median of $17,644 a year; request current prices.
- Ledgers
- NetSuite, Sage Intacct, Workday, QuickBooks, Zuora
- Rated
- 4.9 from 10 reviews on Capterra
Best suited for: Finance teams that also want cash application.
The limit: Xero is not listed, and pricing is quote only.
7. Gaviti, best for usage-based enterprise collections
Gaviti is best for medium to large enterprises and shared service teams, with quote-only pricing based on usage and unlimited users.
- Ledgers
- Xero, QuickBooks, NetSuite, Sage Intacct, Dynamics 365, SAP, Oracle
- Rated
- 4.5 from 91 reviews on Capterra
Best suited for: Collections, disputes and cash application together.
The limit: Gaviti publishes no tiers and offers no free trial.
8. HighRadius, best for large enterprise credit teams
HighRadius is an AI finance suite best for large enterprise credit teams, last reported at $50,000 to $150,000 or more a year; request current prices.
- Ledgers
- SAP, Oracle, Microsoft Dynamics, NetSuite and other pre-built integrations
- Rated
- 4.4 from 13 reviews on Capterra
Best suited for: High invoice volume on an ERP.
The limit: Xero and QuickBooks Online are not listed.
9. Satago, best for UK chasing plus finance
Satago is best for UK small businesses that want credit control beside invoice finance, from £45 a month per company, or £25 inside Sage 50.
- Ledgers
- Sage, Xero, QuickBooks, KashFlow, FreeAgent
- Rated
- 4.93 from 92 reviews on the Xero App Store
Best suited for: UK small businesses that want chasing, credit reports and the option to fund an invoice.
The limit: We found no payer portal or payment plans on its product pages.
10. Credit Hound, best for Sage ledgers
Credit Hound is a Draycir collections add-on best for Sage businesses, from $25 a month for the first user, with dispute and promise-to-pay tracking.
- Ledgers
- Sage Accounting, Sage 50, Sage 100, Sage 200, Sage Intacct, Xero, Infor SunSystems
- Rated
- 5.0 from 12 reviews on the Sage UK Marketplace
Best suited for: Sage businesses that want chase cycles and dispute tracking inside their reseller relationship.
The limit: We found no QuickBooks Online connector and no late fee function.
How much does dunning software cost?
Dunning software prices run from $25 a month for Credit Hound's first user to a last reported $50,000 to $150,000 or more a year for HighRadius. Where a vendor hides its prices, the table gives the last reported figure, and you must request current prices from the vendor.
| Tool | Price or last reported price | What the price follows |
|---|---|---|
| Paidnice | $69 a month for 150 invoices, $99 to $799 for 300 to 4,000, Custom from $999. No per-seat fees | Invoice volume |
| Chaser | $259, $779 and $1,169 a month | Annual revenue |
| Upflow | Last published at $440 a month for Grow and $880 for Scale. Current prices hidden, request a quote | Gross invoice value |
| Kolleno | $650 and $1,245 per user a month. Enterprise on quote | Users, with turnover gates |
| Invoiced | Last reported from about $299 a month. Current prices hidden, request a quote | Users |
| Tesorio | Last reported median of $17,644 a year. Current prices hidden, request a quote | Quote |
| Gaviti | No price reported. Request a quote | Usage |
| HighRadius | Last reported at $50,000 to $150,000 or more a year. Current prices hidden, request a quote | Invoice volume, on quote |
| Satago | £45, £80 and £200 a month, published in pounds | Plan, per company |
| Credit Hound | $25 to $454 a month for the first user, plus extra users | Users and ledger |
A business with $3m in revenue and 300 invoices a month would pay $259 for Chaser Compact and $99 for Paidnice Pro 300. Chaser moves to $779 a month when revenue reaches $5m, and Paidnice moves with invoice volume. Third-party sources: ERP Research for Invoiced and HighRadius, Vendr for Tesorio.
Which dunning software fits your revenue band?
Dunning software choice starts with your revenue band, because Chaser, Upflow and Kolleno set plans by size. Upflow's gates use gross invoice value and Kolleno's use turnover in pounds, so check which number each one means. Paidnice prices by invoice volume, not by revenue, in every band.
| Your annual revenue | Shortlist |
|---|---|
| Under $5m | Paidnice, Chaser Compact, Upflow Starter, Satago, Credit Hound on Sage |
| $5m to $25m | Paidnice, Chaser Core or Complete, Upflow Starter or Grow, Kolleno Business Plus |
| $25m to $100m | Paidnice up to $50m, Chaser Complete, Upflow Scale or Accelerate, Kolleno Business Plus, Invoiced, Tesorio, Gaviti |
| Above $100m | Paidnice Custom on an ERP, Upflow Entreprise, Kolleno Enterprise, Gaviti, HighRadius |
Which dunning software works with your ledger?
Dunning software must connect to your ledger, because a tool can only stop chasing when it can see the payment. Confirm the plan that includes your ledger as well as the logo.
| Ledger | Tools that list it |
|---|---|
| Xero | Paidnice, Chaser, Upflow, Kolleno, Invoiced, Gaviti, Satago, Credit Hound |
| QuickBooks | Paidnice (Online), Chaser (Online), Upflow (Online), Kolleno (Online), Invoiced, Tesorio, Gaviti, Satago |
| NetSuite | Paidnice Custom, Chaser, Upflow from Grow, Kolleno Enterprise, Invoiced, Tesorio, Gaviti, HighRadius |
| Sage Intacct | Paidnice Custom, Chaser, Upflow from Grow, Kolleno, Invoiced, Tesorio, Gaviti, Credit Hound |
| Business Central | Paidnice Custom, Chaser, Kolleno Enterprise |
| Sage 50 or Sage 200 | Chaser, Credit Hound; Satago on Sage 50 |
If you run Sage 50 or Sage 200 and want Paidnice, consider moving to Xero or QuickBooks Online (the cloud) for better support, where Paidnice connects natively.
What should you ask a dunning software vendor?
A dunning software vendor should be able to say what happens after the first email, because the tools differ most there.
| Area | Question to ask | A good answer | Paidnice answer |
|---|---|---|---|
| Replies | What happens when a customer replies? | The reply is logged and the next step changes | Paidnice reads it and drafts an answer to approve |
| Promises | Does a promised date pause chasing? | Yes, then chasing resumes if unpaid | Yes, skip when payment is promised |
| Disputes | Can one disputed invoice pause? | Yes, without pausing the customer | Yes, skip while a query is open |
| Fees | Where does a late fee post? | On the ledger, as an invoice | Xero or QuickBooks, Draft or Approved |
| Sending | Which domain do reminders come from? | Your own, with replies to your team | Your domain, on Pro and above |
| Price | What makes the bill go up? | A number you can forecast | Invoice volume, no per-seat fees |
Frequently asked questions
What does dunning mean in accounts receivable?
Dunning in accounts receivable means contacting a customer about an overdue invoice in planned steps, from a friendly reminder to a final notice. Dunning software runs those steps on a schedule.
Is dunning the same as debt collection?
Dunning is your own follow-up with your own customer, while debt collection usually means passing a debt to an agency or a lawyer. Dunning comes first, and many invoices never need anything further.
What does dunning software cost a small business?
A small business on Xero or QuickBooks Online can start on Paidnice Essentials at $69 a month for 150 invoices. Signing up is free, and the first 20 actions are free with no credit card.
Paidnice features in this article
About the editorial team
Denym started Paidnice in 2022 after customers paying late left his own business short on payroll. He has led it to $1 billion collected on time across more than 1 million invoices, and writes about credit control, late fees and getting paid on Xero and QuickBooks.
Ashley is a co-founder and lead developer of Paidnice and has built accounting software for more than 10 years. He builds the ledger connections that put reminders, late fees and payments into Xero, QuickBooks and ERPs such as NetSuite and Business Central. Before Paidnice he co-founded A2X, ecommerce accounting software for Xero and QuickBooks.
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