★★★★★160+It's removed 99% of the chasing!Mantas S.

Send payment reminders on WhatsApp

WhatsApp payment reminders for Xero and QuickBooks. Paidnice sends each customer a link to view and pay, and your team can reply on WhatsApp.

Trusted with over $1,200,000,000 collected across 1,070,000 invoices since 2022.

and counting

Reminders and conversations on WhatsApp

Add WhatsApp to the reminders that matter most, and answer customers there when they reply.

WhatsApp in the same schedule as email and SMS

Choose the channels for each reminder step. A WhatsApp message links to the invoice and a way to pay, and stops when the invoice is paid.

Two-way conversations, inside Paidnice

When a customer replies on WhatsApp, the message lands on their contact in Paidnice. Your team answers on WhatsApp from the same screen, and the whole conversation stays with the invoice.

Clean mobile numbers before you send

Paidnice checks every mobile number before it sends. Fix with AI suggests the right format, you approve it, and the number is updated in Xero or QuickBooks.

Every message on the customer’s record

Emails, texts and WhatsApp messages sit in one activity feed on the contact, with the replies and the payment, so anyone on your team can pick up the conversation.

It’s the debt collection system I’ve been looking for, for the last 15 years.
Tyler Caskey Partner, The Bean Counters Said on the Accounting Apps Podcast

Everything you expect from great accounts receivable software

Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.

Reminder sequence for one customer: email, SMS, escalation to a senior sender and a scheduled call, with the escalated email being sent

Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

  • Multi-channel reminders by email, SMS and WhatsApp, from your own domain.
  • Set schedules before, on and after the due date.
  • Dynamic templates adjust tone to payment history.
  • Sender escalation moves late reminders to a senior sender.
  • Quote expiry reminders so deals never lapse.
Book a demo

A customer email giving a PO number, a payment date and a payment plan request, and the Paidnice AI panel showing the PO added to the invoice, the promise to pay logged with chasing paused, the invoice resent, and a payment plan and a drafted reply waiting for approval

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

  • PO numbers captured from replies and added to the invoice.
  • Promises to pay logged, with chasing paused until then.
  • Actions run automatically or wait in a queue for your approval.
  • Replies drafted for you to send.
Book a demo

Payment terms for a customer group, set up as scheduled rules: reminder on the due date, late fee on the first of the month, customer statement on the first, and escalation to a call after the invoice goes overdue, with one overdue invoice running through them in order

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

  • Late fees & interest applied when invoices go overdue.
  • Early payment discounts reward customers who pay fast.
  • Payment plans in installments, synced to Xero and QuickBooks.
  • Customer groups each get their own terms and rules.
  • Automatic statements on the schedule you set.
Book a demo

Accounts ranked by risk with an escalation thread where the team assigns a call and records the promised payment date

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

  • Escalate & act when an invoice needs a person.
  • Dispute workflows raise letters and tasks when customers push back.
  • Team collaboration: tasks, notes and owners in one place.
  • Custom alerts when an account needs attention.
Book a demo

A customer’s branded payment portal showing open invoices, a pay-all button and payment methods, with a card payment confirmed

A branded, self-service portal that removes every excuse between your customer and the Pay button.

  • Your brand, front and center: your logo and brand color.
  • One-click payments by card, ACH, BACS and direct debit.
  • 24/7 access to statements, invoices and payment.
Book a demo

Accounts receivable reporting: DSO trending down, aged receivables by bucket, reminder template open rates, three customers ranked by risk score, and the connected Xero and QuickBooks organizations with an option to connect another

Complete visibility of receivables performance, across every entity you manage.

  • Aging analysis with historical comparisons.
  • DSO tracking by account, entity and contact.
  • Template performance shows which wording gets paid.
  • Multi-entity reporting across every Xero or QuickBooks organization.
  • Customer insights: payment patterns and risk scores.
Book a demo
EventsNew Zealand

Customer story

Late payments down from over 20% to zero within a month

“Paidnice gave us the reliability we needed in our accounts receivable.”
Alex HamiltonCEO, Paintvine
Read Paintvine’s story →
Alex Hamilton, Paintvine
Late payments
BeforeOver 20% paid late
NowZero within a month
On-time rate
Before80%
Now100%
Enforcement
BeforeManual and inconsistent
NowAutomatic late fees

WhatsApp works with every Paidnice feature

Messages link to the customer portal, sit inside your email and SMS schedule and hand unpaid accounts to an escalation.

Integrations

Works with the software you already run

Paidnice connects to your ledger, payment providers, CRM and team chat, so every invoice is chased, paid and recorded without manual data entry.

See all integrations →

WhatsApp reminder questions

What is a WhatsApp payment reminder?

A WhatsApp payment reminder is a short WhatsApp message that tells a customer an invoice is due or overdue, with a link to view and pay it. Paidnice sends them from your Xero or QuickBooks invoices on the schedule you set.

Can customers reply on WhatsApp?

Yes. Replies come back into Paidnice on the customer’s contact, and your team answers on WhatsApp from the same screen, so the whole conversation stays with the invoice.

Can I use WhatsApp with email and SMS?

Yes. WhatsApp is a channel in the same reminder policy as email and SMS. Choose the channels for each step, for each customer group.

What happens if a mobile number is wrong?

Paidnice checks every number before it sends. Fix with AI suggests the correct format, you approve each change, and the number is updated in your accounting system.

Does it work with Xero and QuickBooks?

Yes. Paidnice reads your invoices from Xero or QuickBooks Online and stops the reminders when an invoice is paid.

Send your first WhatsApp reminder

Connect Xero or QuickBooks, add WhatsApp to a reminder step and approve it. Nothing sends until you do.

Rated 5 stars, 160+ reviews · Xero App of the Year