★★★★★160+It's removed 99% of the chasing!Mantas S.

Integrate Autotask with Paidnice.

Paidnice is accounts receivable automation for MSPs that bill in Autotask PSA. Clients get your Autotask invoices with every reminder and statement, so billing stays the same and overdue clients get chased on time.

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Invoice

INV-3318 Due Sep 15OverduePaid

PO-23841

Terms Payment due in 14 days Statement every month2% fee at 14 days overdue

+$37.50 draft$1,875.00$1,875.00

PAID

Applied by Paidnice

Reminder sent to customerSep 16 · from [email protected]Sent

StatementSep 22 · every open invoiceSent

Late fee $37.50 draftedSep 29 · applies in 2 daysDraft

~~Late fee $37.50 draft~~Voided · paid before it appliedVoided

Reply from Sam“Please add PO-23841 to the invoice”New

Adding PO to invoiceAIPO-23841 · updating QuickBooksWorking

Invoice resent with POAIUpdated PO number sent to SamResent

Payment receivedSep 30 · synced from QuickBooksPaid

Bill in Autotask, chase in Paidnice

Autotask stays your billing system. Paidnice handles reminders, late charges, the portal and escalations, with the Autotask invoice attached each time.

The Autotask PDF, wherever the client looks

Every route a client takes leads to the Autotask invoice: the reminder attachment, each statement line and the portal download. QuickBooks keeps its matching copy.

A late charge that repeats each month

Each month an Autotask invoice stays unpaid, Paidnice raises one more 2% charge as a linked QuickBooks invoice. The first one lands 14 days after the due date.

Your own portal for Autotask invoices

Clients log in to a portal with your brand, see every open Autotask invoice, download the PDF and pay in one go.

Stop service, suspend, then collect

Three steps follow the final notice: a stop-service notice, an Autotask task to suspend services and close the account, and a hand-over to a debt collector. A webhook creates the task, and Slack, Teams, Asana or Jira can alert your team at each step.

Statements on the 1st, without the export

Paidnice builds each client statement from QuickBooks and sends it on the 1st. Aged debt sits at the top, and every line opens the original Autotask invoice.

Everything you expect from great accounts receivable software

Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.

Reminder sequence for one customer: email, SMS, escalation to a senior sender and a scheduled call, with the escalated email being sent

Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

Multi-channel reminders by email, SMS and call, from your own domain.
Smart scheduling sends at each customer’s best time.
Dynamic templates adjust tone to payment history.
Sender escalation moves late reminders to a senior sender.
Quote expiry reminders so deals never lapse.

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A customer email giving a PO number, a payment date and a payment plan request, and the Paidnice AI panel showing the PO added to the invoice, the promise to pay logged with chasing paused, the invoice resent, and a payment plan and a drafted reply waiting for approval

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

PO numbers captured from replies and added to the invoice.
Promises to pay logged, with chasing paused until then.
Actions run automatically or wait in a queue for your approval.
Replies drafted for you to send.

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Payment terms for a customer group, set up as scheduled rules: reminder on the due date, late fee on the first of the month, customer statement on the first, and escalation to a call after the invoice goes overdue, with one overdue invoice running through them in order

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

Late fees & interest applied when invoices go overdue.
Early payment discounts reward customers who pay fast.
Payment plans in installments, synced to Xero and QuickBooks.
Customer groups each get their own terms and rules.
Automatic statements on the schedule you set.

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Accounts ranked by risk with an escalation thread where the team assigns a call and records the promised payment date

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

Escalate & act when an invoice needs a person.
Dispute workflows raise letters and tasks when customers push back.
Team collaboration: tasks, notes and owners in one place.
Custom alerts when an account needs attention.

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A branded, self-service portal that removes every excuse between your customer and the Pay button.

Your brand, front and center: custom domain, logo and colors.
One-click payments by card, ACH, BACS and direct debit.
24/7 access to statements, invoices and payment.

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Accounts receivable reporting: DSO trending down, aged receivables by bucket, reminder template open rates, three customers ranked by risk score, and the connected Xero and QuickBooks organizations with an option to connect another

Complete visibility of receivables performance, across every entity you manage.

Aging analysis with historical comparisons.
DSO tracking by account, entity and contact.
Template performance shows which wording gets paid.
Multi-entity reporting across every Xero or QuickBooks organization.
Customer insights: payment patterns and risk scores.

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Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

A branded, self-service portal that removes every excuse between your customer and the Pay button.

Complete visibility of receivables performance, across every entity you manage.

Autotask integration questions

Does anything change in Autotask PSA?

No. You keep billing in Autotask. Its QuickBooks Online connector sends the invoices across, and for Xero, MSPs use a connector such as Cloud Depot or Wise-Sync.

Which invoice do my clients receive?

The Autotask invoice, when the Autotask PDF is attached to the ledger invoice. The Alternative Invoice PDF setting then sends that file with every reminder. If your sync does not attach it, Paidnice sends the ledger PDF.

What happens when a client pays?

Record the payment in QuickBooks or Xero and Paidnice stops chasing. With the QuickBooks connector, Autotask also reads the payment status back.

Can clients get SMS reminders?

Yes. Paidnice sends reminders by email and SMS on the schedule you set.

Can clients pay online?

Yes. Clients pay from the customer portal, using the Pay now link on each reminder and statement.

Which plans include Autotask?

All of them. Paidnice is priced by invoice volume, not by your revenue. See pricing or read how Paidnice works for managed service providers.

Chase automatically

Enforce your terms

Get paid, and see it coming

Integrate Autotask with Paidnice.

Trusted with over $1,200,000,000 collected across 1,070,000 invoices since 2022.

Bill in Autotask, chase in Paidnice