This app is a game changer!Lesley B.
Every customer reply, by email and SMS, in one place, with an owner for each one and a record of what your team got done.
Customer replies stop getting lost in personal inboxes. Paidnice puts each one in front of its owner, with the invoice next to it.
Replies to your reminders, statements and fee notices land in one inbox, matched to the customer and the invoice.
Assign a conversation to the person who manages the account, so two people never answer the same customer.
Add an internal note and mention a teammate. They are notified, and the customer sees none of it.
Answer in the channel the customer used. Email replies stay in the same thread, so they see the whole history.
Mark a conversation resolved when it is done, or archive it. Unread counts show what is new.
Team Activity shows calls, talk time, texts, promises kept and broken, queries resolved and escalations closed, per person, over 12 weeks.
Both are on every plan.
| Part | What you get |
|---|---|
| Channels | Email and SMS replies to every reminder, statement and notice |
| Status | Open, resolved and archived, with unread counts |
| Ownership | Assign a conversation to a team member, and filter to your own |
| Replies | Reply by email or SMS from Paidnice, in the same thread |
| Notes | Internal notes with mentions that notify a teammate |
| Team Activity | Calls, talk time, texts, promises kept and broken, queries resolved, escalations closed and median days to close, per person |
| Trend | Each Team Activity measure over the last 12 weeks |
It’s the debt collection system I’ve been looking for, for the last 15 years.
Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.
Bookkeeping & AccountingNew Zealand
“For the cost of the subscription versus money in your bank, it’s definitely a no-brainer.”
Haley ReynersFounder, My Two Cents
Paidnice connects to your ledger, payment providers, CRM and team chat, so every invoice is chased, paid and recorded without manual data entry.
See all integrations → NewConnect to Claude or ChatGPT via MCP›Conversations is one inbox for every customer reply to your reminders, statements and fee notices, by email and by SMS. Each reply is matched to the customer and the invoice it is about.
Yes. Assign each conversation to the person who should answer it, and each person can filter to the conversations assigned to them.
Yes. Reply by email or by SMS from the conversation. The reply stays in the same email thread, so the customer sees the whole history.
No. Notes are for your team only. Mention a teammate in a note and they are notified.
Mark it resolved. Archive a conversation that needs no more work so the open list holds only what still needs an answer.
Yes. Paidnice reads the reply and drafts an answer for a person to approve before it is sent. See AI in Paidnice.
A report of what each person did: calls, talk time, texts, promises kept and broken, queries resolved, escalations closed and the median days to close, with a 12-week trend.
Every plan, including Essentials. See pricing.
Book a call with the founders to learn more about how Paidnice can help you take the pain away from getting paid.
Great hands on experience. Ashley helped us through everything.
Janet X.
App Marketplace★★★★★160+I’ve contacted support a few times, and Denym has always replied with really detailed and thoughtful explanations, even taking the time to jump on a video call to help.
Jon M.App Marketplace★★★★★160+So happy with the service provided by Ashley at Paidnice. The best service I have had from anyone in years.
Anna H.App Marketplace★★★★★160+Very simple to set up and the few questions we had were quickly and expertly dealt with by Denym. It has already made a huge difference to our debtor days and has massively helped.
Jenny M.App Marketplace★★★★★160+
Connect Xero or QuickBooks, invite your team, and every reply lands in Conversations.
