★★★★★160+It's removed 99% of the chasing!Mantas S.

Accounts receivable automation for Puzzle.

Paidnice is accounts receivable automation for Puzzle that sends reminders by email and SMS and answers customer replies, so founders stop chasing invoices themselves.

We will reach out with more information.

Trusted with over $1,200,000,000 collected across 1,070,000 invoices since 2022.

and counting

Put reminders between the Puzzle invoice and the payment

Puzzle emails your invoices and matches the payment when it arrives. Paidnice handles everything in between.

Automatic reminders by email and SMS

Puzzle emails your invoices and matches payments when they land. Paidnice sends reminders by email and SMS in between, under your company name.

A portal where customers pay, promise or ask

Each reminder links to a portal where customers pay, set up a payment plan when eligible, promise a date or query the invoice.

AI that answers replies for you to approve

When a customer replies to a Puzzle invoice, Paidnice notes any promised date and adds PO numbers. You approve each drafted answer, late fee and payment plan before it goes out.

Know what is improving, and what to change next

See how long Puzzle invoices take to get paid, and which customers are getting slower. Each reminder shows how often it gets paid within 30 days.

It’s the debt collection system I’ve been looking for, for the last 15 years.
Tyler Caskey Partner, The Bean Counters Said on the Accounting Apps Podcast

Everything you expect from great accounts receivable software

Paidnice has everything your business needs to run a best-in-class receivables process, from the first reminder to the money landing in your account.

Reminder sequence for one customer: email, SMS, escalation to a senior sender and a scheduled call, with the escalated email being sent

Sequences that adapt to each customer’s payment behavior, so every invoice gets the right nudge at the right moment.

  • Multi-channel reminders by email, SMS and call, from your own domain.
  • Smart scheduling sends at each customer’s best time.
  • Dynamic templates adjust tone to payment history.
  • Sender escalation moves late reminders to a senior sender.
  • Quote expiry reminders so deals never lapse.

A customer email giving a PO number, a payment date and a payment plan request, and the Paidnice AI panel showing the PO added to the invoice, the promise to pay logged with chasing paused, the invoice resent, and a payment plan and a drafted reply waiting for approval

Paidnice AI reads each customer reply and turns it into the next step, so nothing gets lost in your inbox.

  • PO numbers captured from replies and added to the invoice.
  • Promises to pay logged, with chasing paused until then.
  • Actions run automatically or wait in a queue for your approval.
  • Replies drafted for you to send.

Payment terms for a customer group, set up as scheduled rules: reminder on the due date, late fee on the first of the month, customer statement on the first, and escalation to a call after the invoice goes overdue, with one overdue invoice running through them in order

Your policies enforce themselves. Incentives and penalties are applied on schedule and written straight back to your ledger.

  • Late fees & interest applied when invoices go overdue.
  • Early payment discounts reward customers who pay fast.
  • Payment plans in installments, synced to Xero and QuickBooks.
  • Customer groups each get their own terms and rules.
  • Automatic statements on the schedule you set.

Accounts ranked by risk with an escalation thread where the team assigns a call and records the promised payment date

Real-time visibility of your AR health, with the accounts that need attention surfaced before they become a problem.

  • Escalate & act when an invoice needs a person.
  • Dispute workflows raise letters and tasks when customers push back.
  • Team collaboration: tasks, notes and owners in one place.
  • Custom alerts when an account needs attention.

A customer’s branded payment portal showing open invoices, a pay-all button and payment methods, with a card payment confirmed

A branded, self-service portal that removes every excuse between your customer and the Pay button.

  • Your brand, front and center: custom domain, logo and colors.
  • One-click payments by card, ACH, BACS and direct debit.
  • 24/7 access to statements, invoices and payment.

Accounts receivable reporting: DSO trending down, aged receivables by bucket, reminder template open rates, three customers ranked by risk score, and the connected Xero and QuickBooks organizations with an option to connect another

Complete visibility of receivables performance, across every entity you manage.

  • Aging analysis with historical comparisons.
  • DSO tracking by account, entity and contact.
  • Template performance shows which wording gets paid.
  • Multi-entity reporting across every Xero or QuickBooks organization.
  • Customer insights: payment patterns and risk scores.
Bookkeeping & AccountingNew Zealand

Customer story

Outstanding invoices down from $60,000 to $24,000

“For the cost of the subscription versus money in your bank, it’s definitely a no-brainer.”
Haley ReynersFounder, My Two Cents
Read My Two Cents’s story →
$24,000Outstanding, down from $60,000
Under 25 daysTo get paid, down from 45+
90%Of the process automated

Connect Paidnice to the software you already run every day

Accounting, payments, CRM and team tools. Paidnice reads invoices from your ledger, takes payment through your provider and logs every email in your CRM.

See all integrations →

Puzzle integration questions

Does Paidnice work with Puzzle?

Yes. Paidnice works with Puzzle, and we are running a closed testing program for it now. Companies that want to try Paidnice’s full collections features on Puzzle can join on any Paidnice plan. Leave your email and we will send you more information.

Does Puzzle send invoice reminders?

Puzzle emails invoices and matches payments when they arrive. Paidnice adds reminders by email and SMS, a payment portal with payment plans, late fees and reply handling.

Can customers promise a payment date?

Yes. In the portal, customers can promise a date or query the invoice, and Paidnice pauses chasing to the promised date.

Which Paidnice plan is it on?

Every Paidnice plan. See pricing.

Puzzle

Join the closed testing for Puzzle

Leave your email, and we’ll be in touch about how you can take the pain out of getting paid with Paidnice and Puzzle.

We will reach out with more information.

Rated 5 stars, 160+ reviews · Xero App of the Year