Read by Denym Bird11 min
Summary
The best credit control software for MSPs depends on the gap and the PSA. ConnectBooster, FlexPoint and Alternative Payments are payment portals with native ConnectWise and Autotask integrations, HaloPSA on the last two, and none calculates a late fee. Paidnice and Chaser work off the ledger the PSA bills into and apply the fee your MSA allows.
- Alternative Payments: Best for North American MSPs that want AR collection with published pricing on ConnectWise, Autotask, HaloPSA or SuperOps, from $199 a month.
- Chaser: Best for larger MSPs on any mainstream ledger that want bureau credit checks beside the chasing, from £199 a month.
- ConnectBooster: Best for Kaseya BMS and ConnectWise shops that want a branded portal and autopay inside the Kaseya stack. Price on request.
- FlexPoint: Best for US MSPs on HaloPSA or SuperOps that collect by ACH; from $249 a month, ACH $1.00 or $0.50 a transaction on Starter and Growth.
- Paidnice: Best for MSPs on Xero or QuickBooks Online that need late fees, statements and reminder ladders under any PSA, from US$69 a month for 150 invoices.
Credit control software guide▾
What is the difference between a payment portal and credit control software?
A PSA payment portal improves how an already-decided invoice amount gets collected; ledger-side credit control changes what the customer owes by applying late fees, interest and statements. MSPs compare the two as if they were substitutes, but they sit on opposite sides of the invoice.
A PSA payment portal works on the collection side. It takes an amount your PSA or ledger already decided and improves how the money arrives: branded portal, stored cards, autopay, ACH, reconciliation.
Ledger-side credit control works on the invoice side. It changes what the customer owes: late fees, statutory interest, discounts, installment schedules and statements, posted into Xero or QuickBooks as real transactions.
Most MSPs buy the first and then wonder why nothing enforces the terms in their MSA.
This is a category-wide finding, not a criticism of one vendor: none of the three MSP payment platforms here calculates a late fee or statutory interest.
- ConnectBooster has no late-fee or interest topic anywhere in its documentation.
- FlexPoint's own guide says "Your QuickBooks late fee settings sync automatically", so it displays a fee the ledger computed.
- Alternative Payments sells customer-paid financing at 3 to 7% instead of computing a penalty.
That is a defensible design choice: a portal removes friction, it does not add cost. But the fee clause in your MSA has nowhere to run unless something on the ledger side runs it. In the UK it rests on the Late Payment of Commercial Debts (Interest) Act 1998; the wording is in MSP payment terms.
"We already have a portal and clients still pay at day 50" is the most common opening line on our MSP demo calls. The invoice was correct, paying it was easy, and nothing happened when it went unpaid.
Check current payment times for IT services and MSPs before you choose a tool.
What counts as automated billing for MSP accounts receivable?
MSP accounts receivable software automates billing on two layers: the portal (autopay, ACH, reconciliation) and the ledger (fees, statements, escalation). ConnectBooster, FlexPoint and Alternative Payments cover the first; Paidnice and Chaser the second.
What "automated billing" includes on each side:
- Portal layer. Invoice sync from the PSA, automated invoice emails, autopay rules, ACH and card collection, surcharging where state law permits, and payment write-back to QuickBooks or Xero.
- Ledger layer. Reminder sequences per customer group, statements on a schedule, late fees and interest posted as ledger transactions, instalment plans, and escalation to a person.
Published pricing: Alternative Payments $199 a month to $50k monthly volume and $499 to $100k; FlexPoint is $249 a month on Starter and $550 on Growth, with ACH at $1.00 and $0.50 a transaction; ConnectBooster is quote-only across three separate bills; Paidnice is US$69 a month for 150 invoices; Chaser is £199 under £4m turnover.
Free: Payment reminder email templatesCopy the reminder emails for before, on and after the due date.How do the five MSP credit control tools compare?
ConnectBooster, FlexPoint and Alternative Payments are MSP payment platforms with native PSA integrations; Paidnice and Chaser are ledger-side credit control tools that work from the invoice in Xero or QuickBooks. Read the late fees column first.
| Tool | Best for | Size fit | Price from | PSA fit | Ledger | Late fees and interest | Regions | Rated |
|---|---|---|---|---|---|---|---|---|
| Paidnice | Late fees, statements and reminder ladders under any PSA | Any size up to $50m a year, on Xero or QuickBooks | US$69 / £49 | ConnectWise, Autotask and HaloPSA invoices, via the Xero or QuickBooks sync; sends the PSA invoice PDF when it is attached to the ledger invoice | Xero, QuickBooks Online; newer ledgers such as Rillet, Campfire and Digits in closed testing | Flat, percentage or compounding; UK rate auto-indexed | UK, AU, NZ, US, CA, ZA | 5.0 (84, Xero App Store); 4.9 (Capterra) |
| Alternative Payments | AR collection with published pricing | North American MSPs | $199 to $50k monthly volume | ConnectWise, Autotask, HaloPSA, SuperOps | QuickBooks Online and Desktop, Xero, Sage Intacct, NetSuite, Dynamics 365 and BC, Zoho Books, FreshBooks | None; sells financing at 3 to 7% | US, CA (reduced) | 4.7 (11, G2) |
| Chaser | Bureau credit checks beside the chasing | Larger MSPs on any mainstream ledger | £199 for turnover under £4m | None native | Xero, QuickBooks, Sage, NetSuite, Dynamics 365 | Four types including a UK base rate option; one set of late-fee rules, not tied to schedules | UK-led, sold internationally | 4.98 (374, Xero App Store) |
| ConnectBooster | Branded portal and autopay inside the Kaseya stack | Kaseya and ConnectWise shops | Not published | ConnectWise, Autotask, Kaseya BMS | QuickBooks Online and Desktop, Xero, Sage Intacct, Dynamics GP | None found | US, CA (Xero App Store listing) | 4.4 (28, G2); 3.8 (12, Capterra) |
| FlexPoint | ACH-first collection with published transaction pricing | US MSPs on HaloPSA or SuperOps | $249 to $50k monthly processing; ACH $1.00 or $0.50 a transaction | ConnectWise, Autotask, HaloPSA, SuperOps | QuickBooks Online and Desktop, Xero; Sage Intacct, NetSuite, Dynamics 365 BC on premium | None of its own; syncs QuickBooks settings | US only | 4.8 (6, G2) |
"None found" means no late-fee capability appears in the vendor's public documentation. Prices and ratings move often; verify current pricing on the vendor's site.
How we ranked these MSP credit control tools
We scored the five tools on five criteria. Each covers one or more columns of the comparison table above, and the weights add up to 100%.
- PSA and ledger fit (30%): each vendor's integration pages, covering the "PSA fit" and "Ledger" columns.
- Late fees and interest (25%): each vendor's help docs, on whether the tool applies the charge itself, per customer group or with one set of rules. "None found" means the public documentation shows no such feature.
- Price (20%): each vendor's own pricing page, covering the "Price from" column. Prices a vendor does not publish are given as last reported.
- Size and region fit (15%): each vendor's plan and region pages, covering the "Size fit" and "Regions" columns.
- Reviews (10%): the "Rated" column, from the Xero App Store, G2 and Capterra, with the review count beside each score. Rating pages include Paidnice and Chaser on the Xero App Store.
Every entry, Paidnice included, lists its limit. The weights are our editorial judgment.
1. Paidnice, best for MSPs up to $50m
Paidnice is credit control software for MSPs on Xero or QuickBooks Online: reminder ladders, late fees, statements and payment plans posted to the ledger under whichever PSA does the billing, from US$69 a month. Payment plans start on Pro.
- Fits
- MSPs of any size up to $50m a year, or 50,000 invoices a year, on Xero or QuickBooks Online
- Regions
- the UK, Australia, New Zealand, the US, Canada and South Africa
- Entry cost
- from US$69 / £49 a month for 150 invoices, Pro from US$99 / £74. No per-seat fees, local prices in 7 currencies
- Rated
- 5.0/5 from 85 reviews on the Xero App Store, 4.9 on Capterra
- Awards
- Xero Global Small Business App of the Year 2025 and NZ Small Business App of the Year 2026; and a 2026 Innovation App of the Year finalist
- PSA fit
- ConnectWise PSA, Autotask and HaloPSA invoices, chased from the Xero or QuickBooks Online copy the PSA's sync creates, with the PSA invoice PDF on reminders when it is attached to the ledger invoice
- Runs on
- Xero and QuickBooks Online on every plan; newer ledgers such as Rillet, Campfire, Digits, DualEntry, Puzzle, Accounting Seed and Odoo are available on every plan through Paidnice's closed testing program; Sage Accounting and other ERPs connect on the Custom plan. Also Stripe, Pinch Payments, Cloud Depot RPS (and HostedPay by Cloud Depot for Opayo by Elavon in the UK), HubSpot and Pipedrive
- Late fees and interest
- flat, percentage or compounding, with the UK statutory rate auto-indexed to the Bank of England base rate. Applied automatically, waived deliberately with a documented reason
- Escalation channels
- email and SMS reminders, with escalation workflows and manual tasks for the ones that need a person
- The one thing it does best
- turning payment terms into transactions the client sees on the invoice
Client groups carry different rules: firm sequences for chronic late payers, a lighter touch elsewhere. Customers see half as many late invoices in the first 30 days.
MSPs that collect through Cloud Depot can put Cloud Depot RPS payment links in every reminder, statement and portal page, and payments reconcile back through RPS. Cloud Depot moves the money; Paidnice decides what is owed and when to press. Paidnice is credit control software that charges late fees as ledger invoices.
Best suited for: MSPs of any size up to $50m a year, or 50,000 invoices a year, on Xero or QuickBooks Online.
The limit: It reads the ledger invoice, not the PSA, so anything the PSA never syncs to Xero or QuickBooks Online stays invisible to it, and Paidnice lists no Kaseya BMS integration. It is not a payment portal or a cash-application platform, and some features differ between Xero and QuickBooks.
What results look like: three Paidnice customers
| Customer | Before Paidnice | After Paidnice |
|---|---|---|
| Paintvine Events, New Zealand | Over 20% of payments late | Zero late payments within the first month |
| Venture Workspace Co-working, South Africa | Over 25% of payments late | 75% fewer late payments within 30 days, now under 5% late |
| My Two Cents Bookkeeping, New Zealand | $60,000 outstanding, payment delays of 45+ days | $24,000 outstanding, payment delays under 25 days |
Figures as each customer reported them in their success story. More stories on the Paidnice success stories page.
2. Alternative Payments, best for published pricing
Alternative Payments is a B2B finance platform for North American MSPs: AR and customer financing on ConnectWise, Autotask, HaloPSA and SuperOps, from $199 a month.
- Fits
- US and Canadian MSPs that want client collections with published pricing
- Regions
- the US and Canada only, and Canada is reduced: CAD only, Quebec excluded, and financing, buy-now-pay-later and collections all unavailable. No UK, Australia, New Zealand or South Africa
- Entry cost
- $199 a month up to $50,000 monthly volume (CA$299), $499 at $100,000, custom above. No implementation cost, 60 days of onboarding. Cards 2.9% + $0.30, AMEX 3.5% + $0.30, no ACH fees on the pricing page, chargebacks $15 to $25
- Rated
- 4.7/5 on G2 from 11 reviews, with no Capterra listing
- PSA fit
- ConnectWise, Autotask, HaloPSA and SuperOps
- Runs on
- QuickBooks Online and Desktop, Xero, Sage Intacct, NetSuite, Dynamics 365 and Business Central, Zoho Books and FreshBooks
- Late fees and interest
- none. It sells customer-paid financing at 3 to 7% instead
- The one thing it does best
- publishing its prices and chargeback costs
It publishes its prices and chargeback costs, which deserves credit in a category built on quote forms.
Customers named on Alternative Payments' website include TeamLogic IT, CMIT Solutions Idaho and DataTel. Alternative Payments' case study with TeamLogic IT reports 40% of invoices paid on creation.
Best suited for: US and Canadian MSPs that want client collections with published pricing.
The limit: North America only with a materially reduced Canadian offering, no late-fee capability, and a thin review base for the customer numbers it claims.
3. Chaser, best for larger MSPs
Chaser is general-purpose credit control for larger MSPs on any mainstream ledger: email and SMS reminders, credit checks and late fees, from £199 a month.
- Fits
- MSPs past £4m turnover (Core from £599), on any mainstream ledger
- Regions
- UK founded and UK led, sold internationally. Its credit-check add-ons are priced by region. Credit checks are sold by credit on any plan and need Chaser billing, not Xero App Store billing; monitoring is not offered in Australia
- Entry cost
- from £199 a month on Compact for revenue under £4m; Core from £599 and Complete £899, up to £100m
- Rated
- 4.98/5 from 374 Xero App Store reviews, the deepest review base here
- PSA fit
- none native
- Runs on
- Xero, QuickBooks, Sage, NetSuite, Dynamics 365 and others
- Late fees and interest
- yes, four calculation types including a UK Bank of England base rate option, but one set of late-fee rules, across the account or for selected debtors and not tied to schedules, with no documented way to run different rules per group, and no fees on payment-plan or partially-paid invoices
- The one thing it does best
- credit data beside the email and SMS reminders
Founded in the UK in 2014, it has the longest track record of the two ledger-side tools here, and the review base to match.
Customers named on Chaser's website include Air IT, Runway East and Pact Coffee.
Best suited for: MSPs past £4m turnover (Core from £599), on any mainstream ledger.
The limit: No MSP or PSA specificity, one set of late-fee rules not tied to schedules, statements monthly only on a fixed day, and entry pricing four times the cheapest option here.
4. ConnectBooster, best for Kaseya BMS shops
ConnectBooster is the incumbent MSP payment portal, now a Kaseya product, best for Kaseya BMS and ConnectWise shops: branded portal, autopay and reconciliation. Price on request.
- Fits
- MSPs already on the Kaseya or ConnectWise stack
- Regions
- the US and Canada, per its Xero App Store listing
- Entry cost
- not published, quote only, and split across three bills: the software, the BNG gateway and your merchant processor
- Rated
- 4.4/5 on G2 from 28 reviews, 3.8/5 on Capterra from 12
- PSA fit
- ConnectWise Manage, Autotask and Kaseya BMS, the only BMS integration here. No HaloPSA, Syncro or SuperOps
- Runs on
- QuickBooks Online and Desktop, Xero, Sage Intacct, Dynamics GP. No NetSuite
- Late fees and interest
- none found anywhere in its documentation
- The one thing it does best
- a mature branded portal with deep autopay, inside a stack the MSP already buys
Founded in Fargo in 2010 by the BNG Team and bought by Kaseya in October 2022, it now redirects to one Kaseya product page: distribution runs through the bundle rather than the brand.
Customers named on ConnectBooster's website include Blackline IT, Astute Technology Management and NEXTGen IT.
Best suited for: MSPs already on the Kaseya or ConnectWise stack.
The limit: The lowest review scores in this list, no published pricing, three separate bills, and no late-fee capability.
5. FlexPoint, best for HaloPSA or SuperOps MSPs
FlexPoint is an MSP payments platform for US MSPs on HaloPSA, SuperOps, ConnectWise or Autotask: ACH-first collection with published plan and transaction pricing, from $249 a month.
- Fits
- US MSPs on HaloPSA, SuperOps, ConnectWise or Autotask that collect mostly by bank transfer
- Regions
- the US only on all published evidence: every price is in USD, Same-Day ACH is a US rail, and surcharging is built around US state law
- Entry cost
- $249 a month on Starter and $550 on Growth, Plus quoted. ACH at $1.00 on Starter, $0.50 on Growth and a custom rate on Plus, with monthly caps of $50k, $100k and unlimited; cards at 3.0% or interchange plus
- Rated
- 4.8/5 on G2, but from only 6 reviews, and its Capterra listing has none
- PSA fit
- ConnectWise, Autotask, HaloPSA and SuperOps, plus Rewst. No Kaseya BMS or Syncro
- Runs on
- QuickBooks Online and Desktop and Xero as standard; Sage Intacct, NetSuite and Dynamics 365 Business Central on premium tiers
- Late fees and interest
- none of its own. Its documentation states that "Your QuickBooks late fee settings sync automatically", so it surfaces a fee the ledger calculated
- The one thing it does best
- ACH economics you can compare before a sales call
LendARR Inc. trading as FlexPoint, led by CEO Victor Lopez, raised a $12M Series A from Foundry Group in May 2025, $19.5M in total. On HaloPSA or SuperOps it is often the only PSA-native option here.
Customers named on FlexPoint's website include TeamLogic IT, CharTec and Mainstay Technologies.
Best suited for: US MSPs on HaloPSA, SuperOps, ConnectWise or Autotask that collect mostly by bank transfer.
The limit: US-only, no published price for its Plus tier, an Order Form that sets the term (FlexPoint says it has no long-term contracts), and a review base too small to read much into.
Best accounts receivable software for ConnectWise, Autotask and HaloPSA
ConnectBooster, FlexPoint and Alternative Payments all integrate ConnectWise PSA and Datto Autotask directly. Paidnice works from the Xero or QuickBooks Online invoice the PSA's sync creates, and has a page for each of ConnectWise, Autotask and HaloPSA.
| Tool | ConnectWise PSA | Autotask | Also | Not supported |
|---|---|---|---|---|
| Alternative Payments | Yes | Yes | HaloPSA, SuperOps, ConnectWise to QBO sync tool | Kaseya BMS, Syncro |
| Chaser | Not published | Not published | Xero, QuickBooks, Sage | PSA integrations not listed |
| ConnectBooster | Yes | Yes | Kaseya BMS, QuickBooks Desktop, Dynamics GP | HaloPSA, Syncro, SuperOps, NetSuite |
| FlexPoint | Yes | Yes | HaloPSA, SuperOps, Rewst | Kaseya BMS, Syncro |
| Paidnice | Via Xero or QBO sync | Via Xero or QBO sync | Stripe, Pinch, Cloud Depot RPS | Direct PSA connection |
If the PSA connection is the deciding factor, pick from the payment platforms and add ledger-side enforcement separately. If enforcement is the gap, the PSA already bills into the ledger, so the ledger-side tool sees every invoice without a PSA connector.
A ledger-side tool takes the invoice from the ledger, so the PSA only has to sync it there. ConnectWise, Autotask and HaloPSA each reach Xero or QuickBooks Online through a sync, and Paidnice can send the PSA's own invoice PDF on reminders, when that PDF is attached to the ledger invoice and the Invoice PDF setting is on. Late fees post as new ledger invoices, and one statement lists agreement, project and hardware invoices together.
The sync routes for each PSA, the setting that sends the PSA's PDF, and the escalation task a webhook can open in the PSA on the Pro plan are in chasing PSA invoices from ConnectWise, Autotask and HaloPSA. Set-up pages: ConnectWise, Autotask, HaloPSA.
ConnectBooster vs FlexPoint for MSPs
ConnectBooster is the Kaseya-owned incumbent with the widest ledger list and quote-only pricing. FlexPoint is the challenger with the best PSA coverage, published ACH rates, surcharging and AI collection agents, US-only. Neither computes a late fee.
- Ownership. ConnectBooster founded 2010, acquired by Kaseya October 2022. FlexPoint founded 2021, $12M Series A May 2025.
- PSA and ledger. ConnectBooster: ConnectWise, Autotask, Kaseya BMS; QuickBooks Online and Desktop, Xero, Sage Intacct, Dynamics GP. FlexPoint: ConnectWise, Autotask, HaloPSA, SuperOps; QuickBooks, Xero, with Sage Intacct, NetSuite and Dynamics 365 on higher tiers.
- Pricing. ConnectBooster: quote-only, three separate bills. FlexPoint: $249 a month on Starter, $550 on Growth, Plus quoted; ACH $1.00 or $0.50 per transaction on Starter and Growth.
- Geography. ConnectBooster covers the US and Canada, per its Xero App Store listing. FlexPoint is US-only, USD-only.
- Reviews. ConnectBooster G2 4.4 from 28, Capterra 3.8 from 12. FlexPoint G2 4.8 from 6, Capterra none.
Pick ConnectBooster on Kaseya BMS. Pick FlexPoint on HaloPSA or SuperOps, or where surcharging matters. Either way the fee clause in your MSA needs the ledger layer to run it.
Alternative Payments vs ConnectBooster for MSPs
Alternative Payments publishes its price ($199 a month to $50k monthly volume, $499 to $100k) and fee schedule; ConnectBooster publishes neither. Alternative Payments adds a human collections service; ConnectBooster adds Kaseya BMS.
- Price transparency. Alternative Payments: $199 or $499 a month, no setup fee, cards 2.9% + $0.30, no ACH fees on the pricing page. ConnectBooster: quote-only, three separate bills, US card rate of 2.99% + $0.30 on a countries page that has since been removed.
- Scope. Alternative Payments adds customer-paid financing at 3% to 7%, and Collections Assist, where its team phones the customer on success-based pricing. ConnectBooster is AR and payments only.
- Reach. Alternative Payments: US and Canada, with a reduced Canadian product and no Quebec. ConnectBooster: US and Canada, per its Xero App Store listing.
- Reviews. Alternative Payments G2 4.7 from 11. ConnectBooster G2 4.4 from 28, Capterra 3.8 from 12.
Neither calculates late fees or interest. If your MSA charges them, pair either with a ledger-side tool.
Which MSP credit control software should you choose?
The right MSP credit control software is set by your PSA, your ledger and your actual gap: a payment portal if paying is awkward, a ledger-side enforcement tool if accurate invoices still land late. The two are not substitutes, and plenty of MSPs run one of each.
- On Kaseya BMS, or deep in ConnectWise. ConnectBooster is the only option here that integrates BMS, and the Kaseya bundle often makes it the cheapest thing to add. Ask for the three bills in writing first.
- On Xero or QuickBooks and short on enforcement. Paidnice for per-group rules at a US$69 / £49 entry; Chaser if bureau credit checks in the same tool justify £199.
- US-only and wanting modern rails. FlexPoint, particularly on HaloPSA or SuperOps where ConnectBooster cannot reach. Compare the ACH tiers against your volume, not the headline rate.
- Wanting AR collection with published pricing. Alternative Payments, if you are in the US or outside Quebec in Canada.
- Larger, and wanting a generic full suite. Chaser at Core or Complete, or an enterprise AR platform past a few hundred invoices a month.
If you are still deciding which layer is missing, the guide to MSP billing and AR tool layers categorizes these tools by job instead of ranking them, and the complete MSP credit control guide covers the policy they execute. For Xero or QuickBooks ledgers, see which credit control tool fits your size and ledger.
The MSPs who get the most out of any tool here decide four things first: who chases, on what days, what the fee is, and who may waive it. Software makes those decisions repeatable, not for you.
Frequently asked questions
Do MSP payment platforms charge late fees?
No. Neither ConnectBooster, FlexPoint nor Alternative Payments calculates or posts a late fee or statutory interest. ConnectBooster has no such topic in its documentation, FlexPoint syncs the settings already configured in QuickBooks, and Alternative Payments sells customer-paid financing instead.
Fees are calculated where the invoice lives, so that capability sits with ledger-side tools such as Paidnice and Chaser.
What is the best ConnectBooster alternative?
It depends which half you are replacing. For the portal and the rails, FlexPoint is the closest match in the US, especially on HaloPSA or SuperOps, or Alternative Payments if you want published pricing.
For the part ConnectBooster never had, late fees and statements, you need a ledger-side tool: Paidnice on Xero or QuickBooks Online, or Chaser at a higher entry price.
Do I need both a payment portal and a credit control tool?
Often, yes. If clients want to pay and merely find it awkward, a portal fixes that on its own. If invoices are accurate and easy to pay but still land at day 45, the gap is consequences, and running both is normal.
Will credit control software work if my PSA is HaloPSA or Kaseya BMS?
Yes, because ledger-side tools work from the invoice in Xero or QuickBooks, not from the PSA. Your PSA raises the invoice and syncs it to Xero or QuickBooks, and the credit control layer works from there, which is why it survives a PSA migration untouched.
Anything the PSA never sent to the ledger stays invisible to it, so billing accuracy still matters: that is the MSP billing guide.
What does MSP credit control software cost?
Published entry prices: Paidnice from US$69 / £49 a month, Alternative Payments from $199 a month to $50,000 of volume, and Chaser from £199 a month for revenue under £4m. FlexPoint publishes Starter at $249 a month and Growth at $550; ConnectBooster publishes no subscription price.
Expect transaction fees on top wherever card or ACH rails are involved. Many MSPs pair a ledger-side add-on such as Paidnice with QuickBooks or Xero to apply late charges and send reminders automatically, and keep the portal for collection.
Which MSP credit control tools work with Xero?
All five list a Xero connection. Alternative Payments, ConnectBooster and FlexPoint also connect to QuickBooks Desktop, which Paidnice does not support.
Can a UK MSP charge statutory interest on late invoices?
Yes. The Late Payment of Commercial Debts (Interest) Act 1998 lets a UK business charge statutory interest on late business invoices. Paidnice applies the statutory rate auto-indexed to the Bank of England base rate, and Chaser has a base-rate option within one set of late-fee rules.
Once the tool is chosen, the ladder is the work: the MSP collections process sets out the day-by-day sequence and the templates.
Read the transcript: Credit control software for MSPs: the 4 things you need
We already have a portal and clients still pay at day 50. That is the most common opening line on an MSP demo call. This video covers why a payment portal is not credit control, the four things an MSP needs, the apps that can support you, Paidnice among them, and how to choose by the size of your MSP.
Here's what we cover. One, the two categories MSPs shop for without realizing it. Two, the four things you need.
Reminder letters, statements, late fees your MSA already allows, and payment plans. Three, the apps that can support you. Four, choosing by the size and stack of your MSP.
MSPs bill monthly recurring revenue, run on a PSA, pay vendor licenses up front, and can suspend service. So, the short list mixes two categories. Payment portals plug into ConnectWise, Autotask, or Halo PSA, and improve how money arrives.
Card on file, auto pay, a link on the invoice. Ledger side credit control sits on Xero or QuickBooks and changes what the client owes. Late fees, statutory interest, statements, escalation.
None of the portals calculates a late fee. So, the fee clause in your MSA has nowhere to run unless something on the ledger enforces it. You need one of each or one tool that does both.
Chapter two. The first thing you need is a reminder letter per client group, running from the ledger and sent from your own domain. Auto pay clients, no reminders, a receipt.
Everyone else, due date, a reminder with the portal link. Day seven, a firmer email and an SMS to the client's accounts contact. Day 14, a notice naming the fee and the suspension date in the MSA.
When the client replies with a date, the letter pauses. Second, statements. An MSP client holds the monthly agreement invoice, a project invoice, and a hardware invoice at once, and pays one of them.
A monthly statement shows the stack. Invoiced $11,600, paid $7,200, outstanding $4,400 with $2,100 past 60 days. One link on the statement clears every open invoice.
Third, late fees. Almost every MSA has a late fee clause. Almost none are applied because nothing in the stack applies them.
Ledger side software calculates the fee, posts it to the invoice in Xero or QuickBooks, and shows it on the next A $1,800 monthly agreement 30 days overdue on a 1 and 1/2% monthly rate from the MSA, $27 added to the ledger. In the UK, the Late Payment of Commercial Debts Act adds 8% over base rate plus a fixed sum. Grace period before it applies.
Waive it with one click for the client you want to keep. The fee is leverage. The client who knows it is coming moves you up the payment run.
Fourth, payment plans. A client who cannot clear a hardware refresh in one go, $12,000 becomes four payments of 3,000. Card on file, charge on each date, no chasing because the payment is already agreed. An escalation to a named person at 45 with the suspension date from the MSA on the task, so the conversation happens before the switch off.
Chapter three, the apps. Paidnice suits an MSP on Xero or QuickBooks that wants the fee clause in its MSA actually enforced. It is the ledger side tool, reminder ladders per client group, statements, late fees, and interest posted in Xero or QuickBooks, payment plans in a portal from $69 US or £49 a month for 150 invoices, pro from $99 with no proceed Customers cut their average wait for payment in half within 30 days.
It is built to automate fees and run the whole process end to end at a low price. Other apps also serve MSPs the portals for a different reason. How the money One, ConnectBooster, the incumbent MSP portal, now a Kaseya product, quote only for Kaseya and ConnectWise shops.
Two, Paidnice, ledger side credit control for MSPs billing 500,000 to 10 million on Xero or QuickBooks. Three, FlexPoint, the payment challenger with the widest PSA coverage for US MSPs on Halo PSA or SuperOps. Four, Alternative Payments, a B2B finance platform, payables and receivables together from $199.
Five, Chaser, general purpose receivables for larger MSPs past £4 million turnover from £199. A portal moves the money. The ledger tool changes what is owed.
Chapter four, Kaseya or ConnectWise shop with Autopay already working? Keep the portal and add a ledger tool for the 500,000 to 10 million on Xero or QuickBooks with no credit controller. The ledger tool alone with its own US MSP on Halo PSA or SuperOps, the challenger portal plus the ledger tool if your MSA has a fee clause.
Past £4 million with a finance team, the general purpose suite. Whatever the stack, the test is the Does something calculate the fee your MSA already allows. That is what an MSP needs.
Reminder letters, statements, the late fees your MSA already allows, and payment plans. Running on the ledger where the invoice lives. The full five tool comparison is in the article at Paidnice.com.
Paidnice features in this article
About the editorial team
Denym started Paidnice in 2022 after customers paying late left his own business short on payroll. He has led it to $1 billion collected on time across more than 1 million invoices, and writes about credit control, late fees and getting paid on Xero and QuickBooks.
Ashley is a co-founder and lead developer of Paidnice and has built accounting software for more than 10 years. He builds the ledger connections that put reminders, late fees and payments into Xero, QuickBooks and ERPs such as NetSuite and Business Central. Before Paidnice he co-founded A2X, ecommerce accounting software for Xero and QuickBooks.
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